Night Audit

StepStone Hospitality; Augusta, Northern (GA, KY); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Hilton discounts

Free parking

Medical insurance

Dental insurance

Vision insurance

Job summary

StepStone Hospitality is seeking a part-time Front Desk Night Auditor for the Doubletree Augusta property. You will greet guests, check in/out, handle reservations, and support guest services during the overnight shift.

The role requires staying energetic, accurate record-keeping, and proficiency with hotel software. Benefits include Hilton discounts, free parking, and medical, dental, and vision insurance. Flexible schedule including weekends and holidays is needed to cover overnight shifts.

Qualifications

• Minimum lifting 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Standing for long periods of time.
• Flexible working schedule; working weekends and holidays is a requirement.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and instructions directly to guest.
• Sort, and track incoming mail, messages and packages.
• Transmit and receive messages using all communication avenues, Kipsu, phone etc.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guest.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest, as needed.
• Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
• Ability to accurately use various office software.
• Assist with room service orders and room calls if available to leave the front desk.
• Have a full working knowledge and expertise of each shift.

Job description

Description

We are currently seeking a part-time Front Desk Night Auditor for our property.

Benefits include Hilton Hotel discounts, free parking, medical, dental and vision insurance! Come join an incredible hospitality team at the Doubletree Augusta.

Duties and Responsibilities:

• Register and assign rooms to guests.
• Issue room key and instructions directly to guest.
• Sort, and track incoming mail, messages and packages.
• Transmit and receive messages using all communication avenues, Kipsu, phone etc.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guest.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest, as needed.
• Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
• Ability to accurately use various office software.
• Assist with room service orders and room calls if available to leave the front desk.
• Have a full working knowledge and expertise of each shift.

Requirements:

• Minimum lifting 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Standing for long periods of time.
• Flexible working schedule; working weekends and holidays is a requirement.
• Other duties may be assigned.

EEOC: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.