Night Audit/Front Desk Agent

DoubleTree Hotel Augusta; Westwood (GA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, Vision & Dental

Basic Life Insurance

Disability Insurance

Hotel Associate Discounts

Pet Insurance

401K Match

Paid Time-Off

Leadership Training

Competitive Salaries

Employee Assistance Program

Job summary

StepStone Hospitality is seeking a dynamic Night Audit/Front Desk Agent to support the DoubleTree Augusta Hotel in Augusta, GA. This role reports to the General Manager and focuses on delivering exceptional guest service during overnight hours.

You will oversee overnight front desk operations, reconcile daily transactions, generate reports, and coordinate with other departments to prepare for the next business day.

Qualifications

• Knowledge of hotel operations and guest services.
• Proficient with computer systems; Hilton brand systems a plus.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with professionalism.
• High school education preferred; relevant training/experience required.
• Previous hotel experience preferred.
• Knowledge of health, safety and local regulations.
• Ability to obtain required licenses and certificates.
• Additional language ability preferred.
• CPR and first aid training preferred.

Responsibilities

• Oversee overnight front desk operations (check-ins/outs, guest assistance).
• Reconcile and audit daily financial transactions; ensure records balance.
• Generate and distribute reports for management review.
• Address guest inquiries, concerns, and special requests professionally.
• Ensure security and safety of guests and property during overnight hours.
• Coordinate with departments to prepare for the next business day.
• Maintain a clean, organized front desk area.
• Undertake other duties as assigned.

Skills

Hotel operations knowledge

Communication skills

Interpersonal skills

Difficult situations handling

Education

High school education

Tools

Hotel computer systems (Hilton brand systems a plus)

Job description

Description

About the Job:

Are you passionate about the hospitality industry and eager to make a real impact? StepStone Hospitality is looking for a dynamic Night Audit/Front Desk Agent to support our DoubleTree Augusta Hotel in Augusta, GA. This position reports directly to the General Manager. If you are a results-oriented hospitality leader with a passion to drive operational excellence, elevate guest satisfaction, and deliver strong service performance, we invite you to explore this exciting opportunity.

Who We Are:

StepStone Hospitality is a leading hotel management company, recognized for our unwavering commitment to hotel owners, brand partners, guests, and employees. Our team of experienced professionals is dedicated to delivering superior results that align with our clients’ goals. We value teamwork, creativity, and the pursuit of excellence, providing a supportive environment where you can thrive and grow with us.

Key Responsibilities:

• Oversee overnight front desk operations, including check-ins, check-outs, and guest assistance.
• Accurately reconcile and audit daily financial transactions, ensuring all records are balanced
• Generate and distribute necessary reports for management review
• Address guest inquiries, concerns, and special requests with professionalism and efficiency.
• Ensure the security and safety of guests and hotel property during overnight hours.
• Work closely with other departments to prepare for the next business day.
• Maintain a clean, organized, and welcoming front desk area.
• Other duties as assigned

#ZR

Requirements

Requirements

• Must have a comprehensive knowledge of hotel operations and guest services
• Proficient with computer systems, Hilton brand systems experience a plus
• Strong communication and interpersonal skills
• Ability to handle difficult situations and maintain professionalism
• High school education preferred; relevant training and experience required
• Previous experience in a hotel environment preferred
• Knowledge of applicable Federal, state, and local health, safety, and legal regulations
• Ability to obtain required licenses and certificates
• Additional language ability preferred
• CPR and first aid training preferred

What We Offer:

• Various plan options for Medical, Vision & Dental
• Basic Life Insurance (provided)
• Voluntary Short-Term and Long-Term Disability
• Hotel Associate and Friends & Family Discounts
• Options for Pet Insurance
• Voluntary Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Coverage
• 401K Match
• Paid Time-Off
• Leadership Training Programs/Mentorships
• Competitive Salaries
• Employee Assistance Program

Why StepStone Hospitality?

At StepStone Hospitality, you’re not just joining a team—you’re joining a family dedicated to achieving results. With over 250 years of combined experience in our leadership team, we provide unmatched opportunities for professional growth and advancement within the company. Be part of a company that values your contributions and is committed to your success.

We are an Equal Opportunity Employer.