Night Auditor - Part-time

North Point Hospitality; Savannah (GA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free Parking / On Bus Route

Early Access to Earned Wages

Travel Discounts

Competitive Pay

Job summary

North Point Hospitality in Savannah, GA is seeking a Part-time Front Desk Associate who thrives in a hospitality-focused environment. You will check guests in and out, provide information, and ensure a smooth, welcoming experience for every guest.

We value professionalism, guest-service excellence, and a friendly, helpful demeanor. The role involves handling guest accounts, responding to requests, and coordinating with team members to maintain outstanding service at our Front Office.

Qualifications

• 3 years of front desk experience in a hotel or similar setting.
• Professional demeanor with a strong guest service orientation.
• Ability to anticipate guest needs and respond in a friendly, helpful manner.
• Consistently caring and respectful attitude toward guests and colleagues.

Responsibilities

• Registers guests
• Checks out guests and settles accounts
• Provides general information to guests (directions, restaurant hours, etc.)
• Balances and audits all Front Office postings and settlements
• Updates daily checklist and guest history
• Balances all credit cards, direct bills, and miscellaneous charges from all shifts
• Closes the food and beverage point of sale system and balances all room charges from outlets
• Starts close-out process; prints and distributes Night Audit Report Packets
• Consistently provides exceptional customer service by exceeding guests' expectations
• Takes ownership of all guest complaints and rectifies the complaints quickly and efficiently
• Communicates information regarding guests’ needs to other team members and departments

Skills

Professionalism

Guest service orientation

Customer-focused

Host mindset

Education

High School diploma or GED

Job description

We're looking for team members who are passionate about hospitality and dedicated to outstanding guest service. Bring your positive attitude and professionalism, and we’ll help you build a rewarding career!

Please note that this is a part-time opportunity.

Why Join Us?

• Free Parking / On Bus Route
• Early Access to Earned Wages
• Travel Discounts
• Competitive Pay

What you'll do (mostly this...other duties may be assigned):

• Registers guests
• Checks out guests and settles accounts
• Provides general information to guests (i.e. directions, restaurant hours etc.)
• Balances and audits all Front Office postings and settlements
• Updates daily checklist and guest history
• Balances all credit cards, direct bills, and miscellaneous charges from all shifts
• Closes the food and beverage point of sale system and balances all room charges from outlets
• Starts close-out process; prints and distributes Night Audit Report Packets
• Consistently provides exceptional customer service by exceeding guests expectations
• Takes ownership of all guest complaints and rectifies the complaints quickly and efficiently
• Communicates information regarding guests’ needs to other team members and departments

Please note that this description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

What we’re looking for:

• High School diploma or GED
• 3-year experience in hotel front desk desired
• Professionalism
• Ability to delight guests by anticipating needs and responding in a friendly, helpful manner
• Consistently caring and respectful attitude toward internal and external customers
• Act as gracious host to all guests

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Frequent use requiring close vision, repetitive motion; bending; frequent standing (up to 8 hours) walking, reaching, occasional lifting up to 25 lbs.

About North Point Hospitality:

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we’ve worked with big hotel companies like Hilton and Marriott to create these projects. So far, we’ve built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We’re also working on 5 more hotels that are either being built or planned.

Room Operations

Homewood Suites by Hilton Savannah Historic District