Night Audit - Part Time

StepStone Hospitality; Atlanta (GA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Choice Hotel discounts

Free parking

Daily Pay

Medical insurance

Dental insurance

Vision insurance

Job summary

StepStone Hospitality is seeking a Part-time Front Desk Night Auditor to join our Connally Hotel Downtown Atlanta team. Responsibilities include guest check-ins/outs, key issuance, and handling inquiries with a focus on exceptional service.

Qualifications emphasize guest service, accuracy in billing, and strong communication. The role requires flexible weekends and holidays, with benefits like immediate hotel discounts and health insurance options.

Qualifications

• Customer service skills with guest-focused approach.
• Accurate cash handling and billing experience.
• Proficiency in front desk operations and guest check-in/out processes.
• Good typing speed and accuracy for guest records.
• Strong communication and interpersonal abilities.

Responsibilities

• Register and assign rooms to guests.
• Issue room keys and escort instructions.
• Sort and track mail, messages, and packages.
• Transmit and receive messages via phone and other channels.
• Answer inquiries about hotel services and directions.
• Maintain room availability and rate records.
• Process payments and charges to guest accounts.
• Make, confirm, and cancel reservations across channels.
• Post charges when needed; handle non-operational interfaces.
• Arrange reservations for transportation or entertainment as required.
• Safeguard guest valuables and coordinate with housekeeping for valuables.
• Utilize office software accurately across shifts.
• Assist with room service orders and room calls if needed.
• Maintain full working knowledge of each shift.

Skills

Customer service

Cash handling

Front desk operations

Typing

Communication

Tools

Office software

Job description

We are currently seeking a Part-time Front Desk Night Auditor for our property.

Benefits include immediate Choice Hotel discounts, free parking, Daily Pay, medical, dental and vision insurance! Come join an incredible hospitality team at the Connally Hotel Downtown Atlanta.

Duties and Responsibilities:

• Register and assign rooms to guests.
• Issue room key and escort instructions directly to guest.
• Sort, and track incoming mail, messages and packages.
• Transmit and receive messages using all communication avenues, phone etc.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest, as needed.
• Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
• Ability to accurately use various office software.
• Assist with room service orders and room calls if available to leave front desk.
• Have a full working knowledge and expertise of each shift.

Requirements:

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Standing for long periods of time.
• Flexible working schedule; working weekends and holidays is a requirement.
• Other duties may be assigned.

EEOC: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.