Night Alarm & Incident Response Specialist

frps; San Francisco (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Full-Time Benefits

Paid Time Off

Health insurance

401(k) match

Job summary

First Responder Protective Services in Frisco, TX, operates a 24/7 Monitoring Center supporting about 4,000 locations nationwide. The Incident Response Specialist role focuses on monitoring alarms, surveillance, and coordinating responses with clients and emergency services.

Candidates with dispatch or emergency communications backgrounds are encouraged; Texas Alarm Systems Monitor License is required or may be obtained after hire.

Qualifications

• Texas Alarm Systems Monitor License (or ability to obtain before employment).
• Excellent verbal and written communication skills.
• Strong computer skills with the ability to navigate security software applications simultaneously.
• Ability to multitask in a fast-paced monitoring environment.
• Strong attention to detail and sound decision-making skills.
• Ability to remain calm and professional during emergency situations.
• Dependable attendance and reliability.
• Ability to maintain strict confidentiality.

Responsibilities

• Monitor alarm systems in real time, evaluate alarm activity, and determine whether incidents are valid alarms, false alarms, or require additional investigation before taking appropriate action.
• Continuously monitor surveillance system from multiple sites, alarm platforms, and other electronic monitoring systems to identify suspicious activity and maintain situational awareness.
• Dispatch appropriate personnel or emergency responders when required.
• Maintain accurate incident logs and communication records.
• Follow established escalation procedures for critical events.
• Communicate professionally with clients, field personnel, emergency responders, and internal staff.
• Monitor multiple locations simultaneously while maintaining accuracy and attention to detail.
• Protect confidential client and operational information.

Skills

Communication

Multitasking

Attention to detail

Calm under pressure

Confidentiality

Reliability

Night shift eligibility

Tools

Alarm monitoring software

Job description

First Responder Protective Services in Frisco, TX, operates a 24/7 Monitoring Center supporting about 4,000 locations nationwide. The Incident Response Specialist role focuses on monitoring alarms, surveillance, and coordinating responses with clients and emergency services.

Candidates with dispatch or emergency communications backgrounds are encouraged; Texas Alarm Systems Monitor License is required or may be obtained after hire.