Incident Response Specialist

frps; San Francisco (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Full-Time Benefits

Paid Time Off

Health insurance

401(k) match

Job summary

First Responder Protective Services in Frisco, TX, operates a 24/7 Monitoring Center supporting about 4,000 locations nationwide. The Incident Response Specialist role focuses on monitoring alarms, surveillance, and coordinating responses with clients and emergency services.

Candidates with dispatch or emergency communications backgrounds are encouraged; Texas Alarm Systems Monitor License is required or may be obtained after hire.

Qualifications

• Texas Alarm Systems Monitor License (or ability to obtain before employment).
• Excellent verbal and written communication skills.
• Strong computer skills with the ability to navigate security software applications simultaneously.
• Ability to multitask in a fast-paced monitoring environment.
• Strong attention to detail and sound decision-making skills.
• Ability to remain calm and professional during emergency situations.
• Dependable attendance and reliability.
• Ability to maintain strict confidentiality.

Responsibilities

• Monitor alarm systems in real time, evaluate alarm activity, and determine whether incidents are valid alarms, false alarms, or require additional investigation before taking appropriate action.
• Continuously monitor surveillance system from multiple sites, alarm platforms, and other electronic monitoring systems to identify suspicious activity and maintain situational awareness.
• Dispatch appropriate personnel or emergency responders when required.
• Maintain accurate incident logs and communication records.
• Follow established escalation procedures for critical events.
• Communicate professionally with clients, field personnel, emergency responders, and internal staff.
• Monitor multiple locations simultaneously while maintaining accuracy and attention to detail.
• Protect confidential client and operational information.

Skills

Communication

Multitasking

Attention to detail

Calm under pressure

Confidentiality

Reliability

Night shift eligibility

Tools

Alarm monitoring software

Job description

About First Responder Protective Services

First Responder Protective Services is a premier provider of private security needs across the U.S. Our company is owned, operated and managed by U.S. Military veterans, law enforcement executives, and corporate business professionals. Our founders have over 60 years of experience in protecting critical infrastructures, combating transnational criminal organizations, mitigating risks, and providing the highest level of safety and security to corporations and communities.

The mission of First Responder Protective Services is to provide the highest level of customer service to each and every client. We accomplish this mission through our foundation of attention to detail, integrity, accountability, empathy, care, and concern for the needs of our clients and the officers which we serve.

Incident Response Specialist

Alarm Systems Monitor License Required or be willing to obtain, a Texas Alarm Systems Monitor License.

Position Summary

First Responder Protective Services (FRPS) is hiring full-time Incident Response Specialist in the Frisco, TX area for a 24/7 Monitoring Center supporting approximately 4,000 locations throughout the United States. This position is responsible for monitoring alarm activity, surveillance systems, and incoming incidents while coordinating responses with clients, emergency services, and designated personnel. Work environment involves sitting across multiple computer screens displaying real time advanced alert surveillance system from multiple sites.

This is an operations communications and alarm monitoring position—not a security officer or patrol position. Candidates with backgrounds in dispatch, emergency communications, alarm monitoring, military command centers, or customer operations centers are strongly encouraged to apply.

Applicants must possess, or be willing to obtain, a Texas Alarm Systems Monitor License.

Responsibilities

• Monitor alarm systems in real time, evaluate alarm activity, and determine whether incidents are valid alarms, false alarms, or require additional investigation before taking appropriate action.
• Continuously monitor surveillance system from multiple sites. , alarm platforms, and other electronic monitoring systems to identify suspicious activity, verify alarm events, and maintain situational awareness across multiple client locations.
• Dispatch appropriate personnel or emergency responders when required.
• Maintain accurate incident logs and communication records.
• Follow established escalation procedures for critical events.
• Communicate professionally with clients, field personnel, emergency responders, and internal staff.
• Monitor multiple locations simultaneously while maintaining accuracy and attention to detail.
• Protect confidential client and operational information.

Available Shifts

• 11:30pm -8:00am (Friday & Saturday Off)

Must be available to work nights, weekends, holidays, and other scheduled shifts in a 24/7 operations environment.

Required Qualifications

• Texas Alarm Systems Monitor License (or ability to obtain before employment)
• Excellent verbal and written communication skills
• Strong computer skills with the ability to navigate security software applications simultaneously
• Ability to multitask in a fast-paced monitoring environment
• Strong attention to detail and sound decision-making skills
• Ability to remain calm and professional during emergency situations
• Dependable attendance and reliability
• Ability to maintain strict confidentiality

Preferred Qualifications

Candidates with experience in the following environments are highly encouraged to apply:

• Alarm Monitoring Centers
• Loss Prevention
• Emergency Communications Centers
• 911 Dispatch
• Public Safety Communications
• Military Operations Centers
• Emergency Management
• Call Centers handling emergency or critical incidents
• Operations or Command Centers

Compensation & Benefits

Pay: $20.00 per hour (Paid Weekly)

• Full-Time Benefits
• Paid Time Off
• Year 1: Up to 56 hours (7 days)
• Year 2: Up to 80 hours (10 days)
• Year 5+: Up to 120 hours (15 days)

Health Benefits

• Company contributes up to $300 per month toward employee health insurance
• Medical, dental, and vision coverage available after the first month

Retirement

• 401(k) with up to a 4% company match

Posted By:

First Responder Protective Services
4006 Belt Line Rd, Suite 138
Addison, TX 75001
Texas Department Of Public Safety Private Security Program License # C10520601
Equal Employment Opportunity

First Responder Protective Services is an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.