Security Monitoring & Response Specialist (In-Office)

Allied Universal; Richardson (TX); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) or Supplemental Income Plan

Eight paid holidays annually

Vacation time accrual

Job summary

Allied Universal is hiring a Security Intervention Specialist in Richardson, TX. In this full-time role, you'll monitor surveillance systems, respond to alarms, and provide customer service in a 24/7 call center environment. A high school diploma is required, along with a minimum of one year in a related role. Benefits include medical, dental, and vision coverage, 401(k) plans, and paid time off. This position also requires obtaining a TOPS alarm system monitoring license during training.

Qualifications

• Must obtain a TOPS alarm system monitoring license during paid on the job training.
• Minimum of one year in a dispatching, security, customer service, or call center role.
• Must be able to work overtime as needed.

Responsibilities

• Monitor surveillance cameras and alarm systems.
• Respond to event-driven alarms promptly.
• Conduct virtual escorts and patrols of client's property.
• Complete incident and event reports.

Skills

Customer service acumen

Effective communication

Camera monitoring

Crisis management

Proficiency in Microsoft Excel

Proficiency in Microsoft Outlook

Proficiency in Microsoft Teams

Education

High school diploma or equivalent

Job description

Allied Universal is hiring a Security Intervention Specialist in Richardson, TX. In this full-time role, you'll monitor surveillance systems, respond to alarms, and provide customer service in a 24/7 call center environment. A high school diploma is required, along with a minimum of one year in a related role. Benefits include medical, dental, and vision coverage, 401(k) plans, and paid time off. This position also requires obtaining a TOPS alarm system monitoring license during training.