Alarm Monitoring & Dispatch Specialist

ADT; United States; Hybrid; USD 23,419 - 26,174; Full time

Benefits offered by this job

Paid training

401(k) with matching

Comprehensive medical benefits

Tuition reimbursement

Pet insurance

Childcare and eldercare resources

Job summary

ADT is seeking a Customer Service Monitoring Representative in Irving, TX, dedicated to helping save lives and protecting customers. You will monitor alarms, dispatch authorities, and handle customer inquiries in a collaborative environment.

This role offers competitive pay starting at $17 per hour, with additional compensation for onsite or hybrid work. ADT also provides extensive benefits, paid time off, and opportunities for promotion.

Qualifications

• Minimum of six months of customer service experience required.
• Ability to be licensed in multiple states.
• Technical aptitude and problem-solving skills.

Responsibilities

• Monitor and dispatch authorities for alarm signals.
• Handle alarm calls and verify alarm activity.
• Document alarm handling procedures.
• Provide alarm reset instructions to customers.

Skills

Customer service experience

Technical aptitude

Problem solving skills

Ability to prioritize

Education

High school diploma or equivalent

Job description

ADT is seeking a Customer Service Monitoring Representative in Irving, TX, dedicated to helping save lives and protecting customers. You will monitor alarms, dispatch authorities, and handle customer inquiries in a collaborative environment.

This role offers competitive pay starting at $17 per hour, with additional compensation for onsite or hybrid work. ADT also provides extensive benefits, paid time off, and opportunities for promotion.