NICE SmartReach/LiveVox Platform Engineer - Contract

Motion Recruitment; Baltimore (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Motion Recruitment Partners in Baltimore, MD is seeking a NICE SmartReach/LiveVox Platform Engineer for a 6-month W2 contract with benefits. The role focuses on configuring, managing, and troubleshooting outbound campaigns while supporting dialing strategies and platform operations.

You will collaborate with business and technical teams to resolve production issues, optimize campaign performance, and support integrations and ongoing platform improvements.

Qualifications

• NICE SmartReach / LiveVox experience.
• Outbound campaign and dialer expertise.
• Strong troubleshooting and production support skills.

Responsibilities

• Configure and maintain SmartReach / LiveVox campaigns while optimizing dialing strategies and campaign settings.
• Troubleshoot outbound dialing issues including contact records, agent assignments, dispositions, and campaign performance.
• Partner with technical and business teams to resolve platform issues and support integrations, testing, and production releases.

Skills

SmartReach / LiveVox experience

Outbound dialing expertise

Troubleshooting

Job description

Motion Recruitment Partners in Baltimore, MD is seeking a NICE SmartReach/LiveVox Platform Engineer for a 6-month W2 contract with benefits. The role focuses on configuring, managing, and troubleshooting outbound campaigns while supporting dialing strategies and platform operations.

You will collaborate with business and technical teams to resolve production issues, optimize campaign performance, and support integrations and ongoing platform improvements.