Senior NICE CXone Engineer - 6-Month Contract

InOpTra Digital; California City (CA); On-site; USD 83,000 - 124,000; Full time

Job summary

InOpTra Digital in California City, CA seeks a NICE CXone Support Engineer on a 6-month contract to design, implement, and support cloud contact center solutions.

The engineer will work across NICE CXone architecture, IVR design, integrations, reporting, automation, and platform support to ensure seamless operations and continuous improvement.

Required hands-on NICE CXone experience, ACD/Routing, APIs, CRM integrations, and analytics with cloud platform familiarity.

Qualifications

• Hands-on experience with NICE CXone platform.
• NICE CXone Studio scripting and IVR configuration.
• ACD configuration and routing strategies.
• CXone APIs and integrations.
• REST APIs and web services.
• CRM integrations (Salesforce, Dynamics, ServiceNow, etc.)
• Omnichannel configuration (voice, chat, email, SMS).
• Contact center reporting and analytics.
• Identity management and SSO integration.

Responsibilities

• Design, configure, and deploy NICE CXone solutions.
• Configure business units, agents, skills, queues, and routing strategies.
• Build and manage IVR call flows using NICE CXone Studio.
• Implement omnichannel capabilities including voice, chat, email, and SMS.
• Ensure scalability, performance, security, and compliance of the CXone platform.
• Integrate NICE CXone with CRM systems and other enterprise apps.
• Develop and configure integrations using CXone APIs, REST APIs, and web services.
• Configure screen pops, agent workflows, and automation processes.
• Support middleware integrations using cloud platforms such as Azure/AWS.

Skills

NICE CXone

Studio scripting

IVR configuration

ACD routing

CXone APIs

REST APIs

CRM integrations

Omnichannel configuration

Reporting & analytics

SSO integration

Job description

InOpTra Digital in California City, CA seeks a NICE CXone Support Engineer on a 6-month contract to design, implement, and support cloud contact center solutions.

The engineer will work across NICE CXone architecture, IVR design, integrations, reporting, automation, and platform support to ensure seamless operations and continuous improvement.

Required hands-on NICE CXone experience, ACD/Routing, APIs, CRM integrations, and analytics with cloud platform familiarity.