100% Remote - LiveVox NICE Contact Developer

Ventures Unlimited Inc; Plano (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

A technology solutions company based in Plano, Texas, is seeking a skilled professional with 6-8 years of experience in Livevox/NICE In Contact development and call center operations. The ideal candidate should possess strong knowledge of AWS services, Studio Scripting, and Salesforce components. Excellent communication skills are required, and the role mandates in-office attendance for client interviews. This position offers a dynamic work environment with opportunities to coordinate with multiple teams and adapt to changing requirements.

Qualifications

• 6-8 years of experience in Livevox/NICE In Contact development.
• Experience in Studio Scripting and call center operations.
• Strong knowledge of AWS and Kafka.

Skills

Livevox/NICE In Contact development

Call Center experience

NICE IEX

AWS services (EKS, EC2, Lambda)

Salesforce call center components

Excellent communication and writing skills

CI/CD Tools and DevOps pipeline

Job description

Qualifications

• 6-8 year experience in Livevox/NICE In Contact development
• Call Center experience in NICE InContact with hands‑on in Studio Scripting (Omni channel scripting)
• Strong knowledge on Nice Personal Contact Dialer
• Strong knowledge on NICE IEX
• Strong knowledge on Nice Quality Management
• LiveVox dialer / Smart Reach hands‑on with scripting
• Good knowledge on API GW; Elastic Stack (ELK); Snowflake integration
• Good knowledge on AWS; Kafka and hands‑on on AWS services such as EKS, EC2, Lambda and Kafka configuration knowledge
• Should have knowledge on Salesforce call center components (SSO configuration, SailPoint profiling, Omnichannel, call center setup, SF managed packages, Softphone integration with NICE; LiveVox switches)
• Understanding of the Studio Scripting
• Experience working with Kafka
• Experience with Nice Personal Contact Dialer
• Knowledge in CI/CD Tools and DevOps pipeline
• Must come to office 3-4 days and be in office for client interview
• Excellent communication and writing skills
• Ability to adapt and handle frequent changes to processes and requirements
• Co‑ordinate with multiple teams and be cross‑functional