Sr. Platform Engineer

Optomi; Irving (TX); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Flexible onsite and remote work options

Opportunity to move from contract to permanent employment

Work with innovative technologies

Job summary

A leading tech services provider is seeking a Sr. Platform Engineer in Irving, TX or Baltimore, MD. The role includes building and enhancing APIs, deploying applications on AWS, and collaborating with cross-functional teams. The ideal candidate has 6-8+ years of software development experience, particularly in AWS and contact center technologies. This position offers flexible work options and the chance to transition from a contract to permanent employment.

Qualifications

• 6-8+ years of professional software development experience.
• Hands-on experience with AWS cloud services (EC2, Lambda, S3, API Gateway).
• Experience designing, developing, and consuming REST APIs.

Responsibilities

• Build, maintain, and enhance REST and GraphQL APIs.
• Integrate and maintain telephony systems and CRM platforms.
• Deploy and operate applications on AWS, ensuring availability and reliability.

Skills

REST APIs

AWS cloud services

DevOps

CI/CD

agile methodologies

contact center technologies

Tools

GitHub

Jenkins

Kubernetes

AWS CloudWatch

ELK stack

Job description

Sr. Platform Engineer | Hybrid in Irving, TX or Baltimore, MD

Optomi, partnering with a top financial services organization, is seeking a Sr. Platform Engineer with experience in contact center systems, reporting, and financial platforms. This hands‑on role will take ownership of ongoing projects, deploy NiceCX, integrate GenAI, and build scalable applications and automations that enhance contact center operations. The ideal candidate thrives in fast‑paced environments, can work independently with minimal onboarding, and collaborates effectively across teams.

Why This Role Is Exciting:

• Opportunity to move from contract to permanent employment
• Flexible onsite and remote work options
• Work with innovative technologies, including AI‑driven automation and analytics
• Play a key role in end‑to‑end platform development and operational improvements

Responsibilities of the right candidate:

• Build, maintain, and enhance REST and GraphQL APIs, connecting NiceCX and other contact center platforms to internal systems.
• Integrate and maintain telephony systems (SIP, VoIP, PBX), IVR, chatbots, omnichannel routing, and CRM platforms.
• Deploy and operate applications on AWS (EC2, Lambda, S3, API Gateway), ensuring availability, reliability, and scalability.
• Establish and manage deployment pipelines using GitHub, Jenkins, and Kubernetes for seamless, automated delivery.
• Create workflows, reporting dashboards, and operational automations to boost efficiency and agent productivity.
• Monitor, analyze, and optimize system performance for real‑time contact center workloads.
• Utilize logging, monitoring, and alerting tools (AWS CloudWatch, ELK stack) to maintain high operational standards.
• Partner with architects, product owners, QA teams, and senior engineers; mentor junior developers; contribute to architectural and technical decision‑making.
• Produce technical documentation, runbooks, and knowledge‑sharing materials to support operational continuity.
• Follow secure development practices and ensure systems meet regulatory requirements (PCI, SOC2, etc.).

Experience of the right candidate:

• 6–8+ years of professional software development experience
• Experience designing, developing, and consuming REST APIs
• Hands‑on experience with AWS cloud services (EC2, Lambda, S3, API Gateway)
• Familiarity with DevOps and CI/CD tools: GitHub, Jenkins, Kubernetes
• Exposure to contact center technologies, telephony, or customer engagement platforms
• Solid understanding of software engineering best practices: version control, testing, debugging
• Ability to thrive in agile, collaborative team environments