NICE CXone Studio Dev Engineer: IVR & CRM Integrations

Infinite Computer Solutions; United States; In loco; USD 120.000 - 170.000; Tempo pieno

Descrizione del lavoro

Infinite Computer Solutions is a global leader in digital engineering and IT services, with over 20 years of experience driving digital transformation. We partner with Fortune 1000 companies to deliver innovative, scalable technology solutions that accelerate business outcomes.

The role focuses on NICE CXone, IVR development, call flows, REST API integration, and agile delivery within enterprise contact center projects.

Competenze

• 8+ years IT experience with NICE CXone.
• Expertise in CXone Development Studio for designing and developing IVR applications.
• Experience configuring inbound/outbound call flows, ACD, queues, and skills-based routing.
• Strong scripting, call routing logic, and contact center workflows.
• Experience integrating NICE CXone with CRMs via REST APIs.

Conoscenze

CXone expertise

IVR design & development

Call routing & ACD/queues

Scripting & debugging

Agile delivery

Strumenti

NICE CXone Development Studio

REST APIs

JSON

XML

Descrizione del lavoro

Infinite Computer Solutions is a global leader in digital engineering and IT services, with over 20 years of experience driving digital transformation. We partner with Fortune 1000 companies to deliver innovative, scalable technology solutions that accelerate business outcomes.

The role focuses on NICE CXone, IVR development, call flows, REST API integration, and agile delivery within enterprise contact center projects.