IVR CXOne Platform Stability Engineer (Hybrid)

TalentBridge; Fort Mill (SC); Hybrid; USD 70,000 - 95,000; Part time

Job summary

A technology services company is seeking an IVR Support Engineer to support the NICE CXOne platform. Responsibilities include troubleshooting IVR flows, maintaining platform stability, and collaborating with cross-functional teams. Ideal candidates have strong experience with NICE CXOne and are self-starters who take ownership of their tasks. This position offers a hybrid work model based in Fort Mill, SC. Join a dynamic team and enhance the operational reliability of critical enterprise systems.

Qualifications

• Strong hands-on experience with NICE CXOne components.
• Proven ability to troubleshoot complex contact center workflows.
• Experience supporting enterprise-scale environments required.

Responsibilities

• Troubleshoot and resolve issues related to IVR flows and telephony.
• Perform proactive health checks and identify risks for improvements.
• Support major incident triage and implement corrective actions.
• Work closely with CRM, analytics, and application teams.

Skills

NICE CXOne experience

Troubleshooting workflows

Self-starter mindset

Strong ownership

Tools

Dynamics 365

Monitoring tools

Job description

A technology services company is seeking an IVR Support Engineer to support the NICE CXOne platform. Responsibilities include troubleshooting IVR flows, maintaining platform stability, and collaborating with cross-functional teams. Ideal candidates have strong experience with NICE CXOne and are self-starters who take ownership of their tasks. This position offers a hybrid work model based in Fort Mill, SC. Join a dynamic team and enhance the operational reliability of critical enterprise systems.