NICE CXone Analytics Engineer - Remote (Cloud Migration)

Pyramid Consulting Healthcare; North Carolina; Remote; USD 136,000 - 152,000; Full time

Job summary

Pyramid Consulting, Inc. is hiring an NICE CXone Analytics & Reporting Engineer (CCaaS Cloud Migration) in North Carolina. This full-time opportunity offers long-term potential and remote flexibility within the state.

You will optimize reporting and analytics on the NICE CXone platform, troubleshoot data issues, develop dashboards, and collaborate with business leaders, operations teams, and implementation partners to deliver scalable BI solutions across cloud-based environments.

Qualifications

• 5 years of experience in reporting, analytics, BI, data engineering, or contact center analytics.
• Hands-on experience with NICE CXone cloud solutions.
• Experience supporting contact center reporting environments.
• Experience participating in NICE CXone migration, implementation, or cloud transformation projects.
• Advanced SQL querying and data analysis skills.
• Strong understanding of contact center KPIs, reporting logic, and operational analytics.
• Experience supporting enterprise reporting and dashboard solutions.
• Strong troubleshooting, problem-solving, and stakeholder communication skills.

Responsibilities

• Support and optimize reporting, analytics, and data solutions within the NICE CXone platform.
• Troubleshoot reporting issues, data quality concerns, dashboard performance, and data integrations.
• Develop and maintain operational and executive-level reporting solutions.
• Analyze contact center performance metrics and deliver actionable recommendations.
• Support cloud contact center migration initiatives from legacy/on-premise environments to NICE CXone.
• Partner with business leaders, operations teams, engineers, and implementation partners to gather reporting requirements and deliver scalable solutions.
• Support real-time and historical reporting environments.
• Perform root cause analysis and implement long-term solutions for reporting and data issues.
• Assist with API integrations, ETL processes, and cloud-based data environments.
• Ensure data accuracy, consistency, and integrity across multiple systems and platforms.

Skills

Advanced SQL querying

Stakeholder communication

Data analytics

Troubleshooting

Tools

NICE CXone

NICE Interaction Analytics

NICE Performance Management

NICE QM

NICE Nexidia

SQL

Databricks

Power BI

Tableau

APIs

ETL

AWS Certification

Job description

Pyramid Consulting, Inc. is hiring an NICE CXone Analytics & Reporting Engineer (CCaaS Cloud Migration) in North Carolina. This full-time opportunity offers long-term potential and remote flexibility within the state.

You will optimize reporting and analytics on the NICE CXone platform, troubleshoot data issues, develop dashboards, and collaborate with business leaders, operations teams, and implementation partners to deliver scalable BI solutions across cloud-based environments.