NICE CXone Analytics & Reporting Engineer (CCaaS Cloud Migration)—-North Carolina

Pyramid Consulting Healthcare; North Carolina; Remote; USD 136,000 - 152,000; Full time

Job summary

Pyramid Consulting, Inc. is hiring an NICE CXone Analytics & Reporting Engineer (CCaaS Cloud Migration) in North Carolina. This full-time opportunity offers long-term potential and remote flexibility within the state.

You will optimize reporting and analytics on the NICE CXone platform, troubleshoot data issues, develop dashboards, and collaborate with business leaders, operations teams, and implementation partners to deliver scalable BI solutions across cloud-based environments.

Qualifications

• 5 years of experience in reporting, analytics, BI, data engineering, or contact center analytics.
• Hands-on experience with NICE CXone cloud solutions.
• Experience supporting contact center reporting environments.
• Experience participating in NICE CXone migration, implementation, or cloud transformation projects.
• Advanced SQL querying and data analysis skills.
• Strong understanding of contact center KPIs, reporting logic, and operational analytics.
• Experience supporting enterprise reporting and dashboard solutions.
• Strong troubleshooting, problem-solving, and stakeholder communication skills.

Responsibilities

• Support and optimize reporting, analytics, and data solutions within the NICE CXone platform.
• Troubleshoot reporting issues, data quality concerns, dashboard performance, and data integrations.
• Develop and maintain operational and executive-level reporting solutions.
• Analyze contact center performance metrics and deliver actionable recommendations.
• Support cloud contact center migration initiatives from legacy/on-premise environments to NICE CXone.
• Partner with business leaders, operations teams, engineers, and implementation partners to gather reporting requirements and deliver scalable solutions.
• Support real-time and historical reporting environments.
• Perform root cause analysis and implement long-term solutions for reporting and data issues.
• Assist with API integrations, ETL processes, and cloud-based data environments.
• Ensure data accuracy, consistency, and integrity across multiple systems and platforms.

Skills

Advanced SQL querying

Stakeholder communication

Data analytics

Troubleshooting

Tools

NICE CXone

NICE Interaction Analytics

NICE Performance Management

NICE QM

NICE Nexidia

SQL

Databricks

Power BI

Tableau

APIs

ETL

AWS Certification

Job description

Immediate need for a talented NICE CXone Analytics & Reporting Engineer (CCaaS Cloud Migration)—-North Carolina. This is a Fullltime opportunity with long-term potential and is located in North Carolina (Remote).

Job ID: 26-17637

Pay Range: $136000- $152000/annum. Traveler benefits as per agency package. (Benefits vary by vendor and assignment).

Key Responsibilities:

• Support and optimize reporting, analytics, and data solutions within the NICE CXone platform.
• Troubleshoot reporting issues, data quality concerns, dashboard performance, and data integrations.
• Develop and maintain operational and executive-level reporting solutions.
• Analyze contact center performance metrics and deliver actionable recommendations.
• Support cloud contact center migration initiatives from legacy/on-premise environments to NICE CXone.
• Partner with business leaders, operations teams, engineers, and implementation partners to gather reporting requirements and deliver scalable solutions.
• Support real-time and historical reporting environments.
• Perform root cause analysis and implement long-term solutions for reporting and data issues.
• Assist with API integrations, ETL processes, and cloud-based data environments.
• Ensure data accuracy, consistency, and integrity across multiple systems and platforms.

Key Requirements and Technology Experience:

• 5 years of experience in reporting, analytics, business intelligence, data engineering, or contact center analytics environments.
• Hands-on experience with NICE CXone cloud solutions.
• Experience supporting contact center or call center reporting environments.
• Experience participating in NICE CXone migration, implementation, or cloud transformation projects.
• Advanced SQL querying and data analysis skills.
• Strong understanding of contact center KPIs, reporting logic, and operational analytics.
• Experience supporting enterprise reporting and dashboard solutions.
• Strong troubleshooting, problem-solving, and stakeholder communication skills..
• NICE QM experience.
• Power BI, Tableau, or other Business Intelligence platforms.
• API integration and troubleshooting experience.
• ETL and data pipeline support experience.
• Cloud-based SaaS reporting environments.
• ITIL processes and service management experience.
• Preferred Certifications
• NICE CXone Certification
• Power BI Certification
• ITIL Foundation
• AWS Certification
• Technologies & Tools
• NICE CXone
• NICE Interaction Analytics
• NICE Performance Management
• NICE QM
• NICE Nexidia
• SQL
• Databricks
• Power BI
• Tableau
• APIs
• ETL

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar fulltime positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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