NICE CXone BI Analytics Consultant IV

Boulder Connect; Greensboro (NC); On-site; USD 75,000 - 105,000; Full time

Job summary

Boulder Connect in Greensboro, NC is seeking a data analytics professional to enhance enterprise contact center data, reporting, and dashboards focused on NICE CXone. You will partner with stakeholders to design scalable reporting solutions, perform data analysis, and automate reporting to deliver actionable insights for operational, regulatory, and strategic decision-making.

The role emphasizes transforming complex datasets into clear KPIs, automating recurring reports, and maintaining data

Qualifications

• Experience with NICE CXone reporting and analytics.
• Ability to translate data into actionable insights.
• Experience designing scalable reporting solutions.
• Strong communication for regulatory/compliance insights.
• Experience automating recurring reports.

Responsibilities

• Develop and maintain contact center reporting and analytics.
• Analyze datasets to identify trends and drivers.
• Automate recurring reporting for accuracy and efficiency.
• Create dashboards communicating KPIs and insights.
• Collaborate with stakeholders to align with regulatory needs.
• Support data quality and analytics output improvements.

Skills

NICE CXone reporting

Dashboard development

Data analysis

Stakeholder communication

Automation of reporting

Tools

SQL

Power BI

Excel

Tableau

Job description

Boulder Connect in Greensboro, NC is seeking a data analytics professional to enhance enterprise contact center data, reporting, and dashboards focused on NICE CXone. You will partner with stakeholders to design scalable reporting solutions, perform data analysis, and automate reporting to deliver actionable insights for operational, regulatory, and strategic decision-making.

The role emphasizes transforming complex datasets into clear KPIs, automating recurring reports, and maintaining data