Senior Data Analyst

Coulter Services; Greensboro (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Coulter Services is seeking a Senior Data Reporting Analyst to lead advanced reporting and analytics using the NICE CXone platform. Design, build, and maintain scalable dashboards and reports to provide visibility into contact center performance and customer experience.

You will partner with cross-functional stakeholders, develop data models, ensure data quality, and automate recurring reports to drive operational decisions. Training users on self-service analytics is also part of the role.

Qualifications

• Strong reporting and analytics expertise with NICE CXone.
• Advanced SQL skills and data modeling experience.
• Ability to define KPIs and translate business needs into technical specs.
• Proficiency in dashboard development and automation.

Responsibilities

• Partner with stakeholders to define KPIs and translate needs into requirements.
• Develop and optimize SQL-based data models to support reporting.
• Ensure data quality and reliability across reporting outputs.
• Automate recurring reporting and deliver actionable insights.
• Document reporting standards and coach users on self-service analytics.

Skills

NICE CXone reporting

Advanced SQL

Data modeling

KPIs & requirements

Dashboard development

Automation

Tools

NICE CXone

Job description

Senior Data Reporting Analyst

to lead advanced reporting and analytics using the NICE CXone platform. Design, build, and maintain scalable dashboards and reports that provide visibility into contact center performance and customer experience.

Key Duties

• Partner with cross-functional stakeholders to define KPIs and translate business needs into technical requirements.
• Develop and optimize SQL-based data models to support reporting and analytics.
• Ensure data quality and reliability across reporting outputs.
• Automate recurring reporting and deliver actionable insights for operational decision-making.
• Document reporting standards and coach users on self-service analytics.

Required Skills

• Strong reporting and analytics expertise with NICE CXone.
• Advanced SQL skills and experience designing data models.
• Ability to define KPIs and requirements, and collaborate across teams.
• Proficiency in dashboard/report development and automation.