NHMG Patient Services Coordinator Regional

Novant Health; Williamsburg Square (NC); On-site; USD 21,000 - 30,000; Part time

Job summary

Novant Health in the Greater Winston-Salem Market is seeking a Patient Services Coordinator III for a part-time, daytime float pool position. You will greet and check in patients, process referrals, and manage demographics, insurance and scheduling in a fast-paced medical office.

The role requires a High School Diploma or GED and at least one year of clerical experience in a medical setting, plus strong verbal communication and EPIC proficiency.

Qualifications

• High School Diploma or GED is required.
• One year of clerical experience in a medical office is preferred.
• Knowledge of medical office software and EPIC systems is expected.
• Ability to handle changing priorities with excellent organization.

Responsibilities

• Greet and check in patients for appointments.
• Process referrals at least 50% of the time and use EPIC for practice support.
• Record patient demographics, insurance, charges and scheduling accurately.
• Cross-train in multiple administrative support functions.
• Collaborate with team and communicate professionally to meet goals.
• Participate in staff meetings and contribute to improvements.

Skills

Verbal communication

Organizational skills

Confidentiality

Team collaboration

Education

High School Diploma or GED

Tools

EPIC

Dimensions

Job description

What We Offer

Patient Services Coordinator Be the Heartbeat of Exceptional Care at Novant Health

• Position: Patient Services Coordinator III - Float Pool
• Schedule: Part Time, Days 8:00 am-5:00 pm
• Location: ALL local Clinics in Greater Winston- Salem Market

At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinatoryou'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors.

What You'll Do

• Greet and Check in patients for appointments.
• Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.
• Responsible for the timely and accurate recording of patient demographics, insurance information, patient charges and collections and scheduling patient appointments in a timely and accurate manner.
• Cross-training required in multiple administrative support functions.
• Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers.
• Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, preferred.Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.