NGS Field Service Engineer — EMEA Travel (Germany-Based)

Element Biosciences; United States; Remote; INR 7,734,000 - 9,944,000; Full time

Job summary

Element Biosciences is seeking a Field Service Engineer to support our growing customer base in Germany and the broader EMEA region. Based in Germany (Karlsruhe, Freiburg or nearby), you will install, qualify, upgrade, repair and perform preventative maintenance on next-generation sequencing instruments, troubleshoot field issues, and collaborate with internal partners to resolve problems.

You will travel up to 80% across Europe and beyond, interacting with customers, supporting service contract

Qualifications

• Bachelor’s or Master’s degree in engineering, physics, biology, chemistry or related field.
• 2+ years of relevant experience in NGS or lab instrumentation.
• Experience troubleshooting complex lab equipment (chemistry, software, hardware).
• Proficiency with data analysis tools such as MATLAB, Python, etc.
• Fluency in English and German.

Responsibilities

• Provide onsite installation, qualification, upgrades, repairs and preventive maintenance on next-generation sequencers.
• Identify root causes and resolve product issues in the field.
• Collaborate with internal partners to resolve issues and improve processes.
• Interact with customers to offer service contracts and other service products.
• Assess maintenance/service needs and plan action for instrument service.
• Utilize service CRM software to document work in a timely manner.
• Travel within the EMEA region as required.

Skills

NGS experience

Field service

Troubleshooting

Customer relations

English & German

Data tools

Education

Engineering/Physical/Bio/Chem degree

Tools

MATLAB

Python

C++/Java

Job description

Element Biosciences is seeking a Field Service Engineer to support our growing customer base in Germany and the broader EMEA region. Based in Germany (Karlsruhe, Freiburg or nearby), you will install, qualify, upgrade, repair and perform preventative maintenance on next-generation sequencing instruments, troubleshoot field issues, and collaborate with internal partners to resolve problems.

You will travel up to 80% across Europe and beyond, interacting with customers, supporting service contract