Next-Gen NOC Manager: 24/7 Reliability & AI

Viasat; Carlsbad (CA); On-site; USD 144,000 - 228,000; Full time

Job summary

Viasat is seeking a seasoned NOC leader to guide a high-performing team in building and operating a next-generation Network Operations Center. You will drive 24/7 reliability, oversee incident response, and collaborate with engineering and vendors to exceed SLAs.

The role requires 3+ years in SATCOM operations, DoD security credentials, and a track record of staff development in a dynamic, high-visibility environment.

Qualifications

• Led large NOC teams delivering 24/7 operations and incident management.
• Developed and optimized standard operating procedures and performance metrics.
• Experience in satellite communications (SATCOM) operations or support.
• Mentored technical staff; coached performance and growth.
• Strong cross-functional collaboration with engineering, vendors, and customers.

Responsibilities

• Lead and inspire a high-performing NOC team across shifts.
• Drive reliability and performance of network and cloud infrastructure.
• Recruit and develop top technical talent for long-term success.
• Champion incident response, root cause analysis, and change management.

Skills

Network operations leadership

Incident response leadership

SATCOM operations

Mentoring and coaching

Cross-functional collaboration

Networking concepts

Communication skills

Shift scheduling

Problem solving

Education

Bachelor's degree in Computer Science/Information Technology/Engineering

DoD 8570 IAT Level II certification

Security+ / CySA+ / SSCP / GSEC / CCNA Security / GICSP

Tools

ServiceNow

JIRA

Job description

Viasat is seeking a seasoned NOC leader to guide a high-performing team in building and operating a next-generation Network Operations Center. You will drive 24/7 reliability, oversee incident response, and collaborate with engineering and vendors to exceed SLAs.

The role requires 3+ years in SATCOM operations, DoD security credentials, and a track record of staff development in a dynamic, high-visibility environment.