Public Sector NOC Manager - 24/7 Operations

Socket.dev; Annapolis (MD); On-site; USD 109,000 - 182,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

NTT DATA seeks a senior Network Operations Center Manager to lead a 24x7x365 NOC supporting critical public sector networks in Annapolis, MD. You will supervise the NOC staff, coordinate with engineering and service teams, and ensure performance meets SLAs.

The role requires deep networking and fiber tech expertise, ITIL knowledge, and strong program management. Bachelor's degree plus at least 5 years in network operations, including leadership, are required.

Qualifications

• Bachelor’s degree in computer science, information systems or related field.
• 5+ years in network operations, including at least 2 years in a managerial/supervisory role.
• 5+ years monitoring and managing 500+ network devices.
• Strong understanding of ITIL best practices and incident management.
• Strong technical expertise in networking and fiber technologies.

Responsibilities

• Direct daily operations of the 24x7x365 NOC.
• Ensure all incidents, service requests, and outage events meet SLAs.
• Maintain operational discipline, documentation accuracy, and real-time service visibility.
• Supervise NOC staff, shift leads, analysts, and escalation resources.
• Oversee monitoring coverage, alert accuracy, and event correlation.
• Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and DoIT.
• Lead response for Priority 1 and 2 incidents.
• Deliver operational reports, KPIs, and executive dashboards.
• Oversee NOC training programs and competency development.
• Manage 24x7x365 NOC and maintenance staff.

Skills

NOC management

Network operations

Fiber technologies

ITIL Foundation

Leadership

Education

Bachelor's degree in computer science, information systems or related field

Job description

NTT DATA seeks a senior Network Operations Center Manager to lead a 24x7x365 NOC supporting critical public sector networks in Annapolis, MD. You will supervise the NOC staff, coordinate with engineering and service teams, and ensure performance meets SLAs.

The role requires deep networking and fiber tech expertise, ITIL knowledge, and strong program management. Bachelor's degree plus at least 5 years in network operations, including leadership, are required.