In-Home Sales Specialist

Hotwire Communications Ltd; Houston (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Healthcare/Dental/Vision insurance

401K with company match

Paid vacation and holidays (including;

Volunteer time

Job summary

Hotwire Communications Ltd. seeks an in-home sales specialist to perform on-site property surveys and recommend bundled services, including security and home automation. You will engage customers, capture orders, and build rapport for future upgrades within an assigned local territory.

The role requires passion for technology, VOIP and networking basics, and prior sales or upgrading experience. A clean driving license and willingness to travel are essential.

Qualifications

• Customer service experience with tech awareness.
• Understanding of VOIP, LAN, TCP/IP basics.
• Familiar with Alcatel, Cisco, ZTE and IPTV concepts.
• Experience in sales or upgrading opportunities.
• Must have active clean state driver’s license.

Responsibilities

• Ensure new property launch customers receive bulk services and review services to suggest upgrades.
• Obtain orders or contracts for services paid by client.
• Attend on-site in customers' homes and community locations.
• Identify upselling opportunities with residential prospects at events.
• Provide feedback to improve sales processes.
• Maintain knowledge through meetings and workshops.

Skills

Customer service

Technical aptitude

Sales experience

Networking basics

Tools

Alcatel equipment

Cisco equipment

ZTE equipment

Job description

The In-Home Sales Specialist is responsible for ensuring the home based technology needs of clients within new launch properties, by conducting in-home, in-person surveys at assigned properties as well as recommending additional services based on customer’s needs or desires within an assigned local territory.

RESPONSIBILITIES:

• Ensure new property launch customers are receiving bulk services and review existing services to suggest upgrades or additional products such as security and home automation.
• Obtain orders or contracts for services that will be paid by the client or customer.
• Attend and be regularly engaged on-site in customers’ homes and other community based locations.
• Identify upselling opportunities by targeting residential prospects in assigned community events, evaluating their needs, and selling solutions for those needs.
• Participate in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities.
• Provide feedback to enhance sales processes.
• Maintain quality service by selling appropriate solutions in keeping with Company’s standards and identified revenue and penetration objectives.
• Maintain product and technical knowledge by engaging in group discussions, attending weekly sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices.
• Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

• Customer service experience along with a working understanding of VOIP, LAN, TCP/IP, Alcatel, Cisco, ZTE, Video on Demand, Fiber Optics and IPTV
• Working knowledge of related disciplines in customer support operations, i.e. Launch Operations, Call Center, Field Operations, Telecommunications and Network Operations
• Passion for technology and home automation
• Previous technical support roles with sales or upgrading opportunities
• Passion for technology and home automation
• Previous technical support roles with sales or upgrading opportunities
• Must have active clean, non-restricted, state issued driver’s license in assigned state

BENEFITS:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time