New Patient Scheduler - Medical Office Pro

Ironwood Women's Centers; Chandler (AZ); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Job summary

Ironwood Women's Centers in Chandler, AZ seeks a Medical New Patient Scheduler/Operator to be the first point of contact for patients. This full-time role supports the Central Business Office by coordinating appointments, collecting demographics, and ensuring smooth intake.

Candidates should have 1–2 years of medical office experience, strong customer service, attention to detail, and proficiency with EMRs and Microsoft Office.

Qualifications

• 1–2 years of medical office experience required.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to multitask in a fast-paced environment.
• Comfortable working with computers, EMRs, and Microsoft Office (Word, Excel).
• Ability to maintain confidentiality and adhere to HIPAA guidelines.
• Positive, team-oriented attitude and professional demeanor.

Responsibilities

• Serve as a primary contact for incoming patient and referral calls
• Schedule new patient appointments accurately and efficiently
• Collect and verify demographic and insurance information
• Request, track, and follow up on medical records prior to appointments
• Monitor fax servers, voicemails, and patient call-back queues
• Send new patient paperwork promptly (mail/email)
• Maintain and update patient data using Excel logs and internal systems
• Coordinate pre-appointment preparation with clinical teams
• Communicate daily with physicians regarding scheduling needs
• Support overall office operations with additional administrative duties

Skills

Medical office experience

Customer service

Communication skills

Attention to detail

Multitasking

HIPAA compliance

Tools

EMR systems

Excel

Word

Job description

Ironwood Women's Centers in Chandler, AZ seeks a Medical New Patient Scheduler/Operator to be the first point of contact for patients. This full-time role supports the Central Business Office by coordinating appointments, collecting demographics, and ensuring smooth intake.

Candidates should have 1–2 years of medical office experience, strong customer service, attention to detail, and proficiency with EMRs and Microsoft Office.