Patient Access & Scheduling Specialist - Oncology Care

Ironwood Physicians, P.C.; Chandler (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Growth opportunities

Job summary

Ironwood Physicians, P.C. is seeking a Medical New Patient Scheduler in Chandler, AZ. This full-time role serves as the first contact for patients and referrals, scheduling new patients accurately while gathering demographics and insurance details.

The position requires 1–2 years in a medical office, strong customer service, attention to detail, and comfort with EMRs and Microsoft Office. HIPAA confidentiality is essential in daily responsibilities and teamwork with clinical staff.

Qualifications

• 1–2 years of medical office experience required.
• Strong customer service and communication skills.
• Ability to maintain confidentiality and adhere to HIPAA guidelines.

Responsibilities

• Serve as a primary contact for incoming patient and referral calls.
• Schedule new patient appointments accurately and efficiently.
• Collect and verify demographic and insurance information.
• Request, track, and follow up on medical records prior to appointments.
• Monitor fax servers, voicemails, and patient call-back queues.
• Send new patient paperwork promptly (mail/email).
• Maintain and update patient data using Excel logs and internal systems.
• Coordinate pre-appointment preparation with clinical teams.
• Communicate daily with physicians regarding scheduling needs.
• Support overall office operations with additional administrative duties.

Skills

Medical office

Customer service

Attention to detail

Multitasking

EMR

Microsoft Excel

Tools

EMR software

Microsoft Excel

Job description

Ironwood Physicians, P.C. is seeking a Medical New Patient Scheduler in Chandler, AZ. This full-time role serves as the first contact for patients and referrals, scheduling new patients accurately while gathering demographics and insurance details.

The position requires 1–2 years in a medical office, strong customer service, attention to detail, and comfort with EMRs and Microsoft Office. HIPAA confidentiality is essential in daily responsibilities and teamwork with clinical staff.