New Patient Scheduler — Compassionate Medical Front Desk

FOOT ANKLE SPECIALTY CENTERS LLC; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Job summary

Foot Ankle Specialty Centers LLC in Phoenix, AZ is seeking a friendly New Patient Scheduler to join our growing team. You will be the first point of contact for new patients, helping them navigate their care journey with ease and confidence in a fast-paced podiatry practice.

The role focuses on accurate scheduling, data entry in the EHR, insurance verification, and coordinating with clinical staff to ensure provider availability.

Qualifications

• 1+ year of experience in medical scheduling, front desk, or patient coordination preferred
• Familiarity with EHR/EMR systems and medical scheduling software
• Strong knowledge of insurance verification and prior authorization processes
• Excellent phone etiquette and customer service skills
• Ability to multitask and prioritize in a high-volume clinical environment
• Detail-oriented with strong data entry and organizational skills
• Compassionate, patient-focused demeanor with a team-player attitude

Responsibilities

• Schedule and confirm new patient appointments via phone, email, and online scheduling platforms
• Collect and verify patient demographic and insurance information during intake
• Coordinate with clinical staff to ensure accurate scheduling and provider availability
• Manage high-volume inbound calls with professionalism and empathy
• Maintain and update electronic health records (EHR) with accurate patient data
• Follow up on referrals and ensure timely patient onboarding
• Communicate office policies, preparation instructions, and appointment reminders to new patients

Skills

Medical scheduling

Front desk

Patient coordination

EHR/EMR systems

Insurance verification

Phone etiquette

Data entry

Multitasking

Customer service

Tools

Scheduling software

EHR/EMR software

Insurance verification tools

Job description

Foot Ankle Specialty Centers LLC in Phoenix, AZ is seeking a friendly New Patient Scheduler to join our growing team. You will be the first point of contact for new patients, helping them navigate their care journey with ease and confidence in a fast-paced podiatry practice.

The role focuses on accurate scheduling, data entry in the EHR, insurance verification, and coordinating with clinical staff to ensure provider availability.