Patient Experience Front Desk Specialist - Medical Office

US Foot & Ankle Specialists; Monroe (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. You will be the first point of contact for patients, helping maintain a smooth day-to-day operation and a positive patient experience.

Responsibilities include greeting patients, answering calls, scheduling, verifying insurance, processing payments, and supporting billing and clerical tasks with accuracy and care. Prior medical office experience is preferred.

Qualifications

• High School Diploma or GED.
• 2+ years administrative support in a medical environment.
• Knowledge of health insurance processes including pre-authorization, verification, CPT and ICD-9/ICD-10 coding.
• Excellent customer service and interpersonal skills.
• Strong communication, multi-tasking and problem-solving abilities.
• Ability to uphold HIPAA compliance at all times.
• Ability to travel between local office locations.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Greet patients upon arrival and address questions and concerns.
• Greet patients, answer calls, transfer calls, and take messages as needed.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update demographics and financial information.
• Support patient flow and notify providers of arrivals and delays.
• Maintain and update patient records through data entry, faxing, and scanning.
• Collect payments including deductibles, coinsurance, balances, copays, and OTC sales.
• Review billing claims and denials; gather information to resolve issues.
• Prepare daily reports and upload financial records to shared files.
• Maintain office supply inventory and coordinate equipment maintenance.

Skills

Customer service

Communication

Multi-tasking

Problem solving

HIPAA compliance

Data entry

Team-oriented

Office software

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. You will be the first point of contact for patients, helping maintain a smooth day-to-day operation and a positive patient experience.

Responsibilities include greeting patients, answering calls, scheduling, verifying insurance, processing payments, and supporting billing and clerical tasks with accuracy and care. Prior medical office experience is preferred.