New Patient Experience Coordinator

MFS Investments; Brookline (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston, MA, seeks a New Patient Coordinator to manage scheduling and frontline patient contact. The role supports a multidisciplinary clinical team and ensures timely communication and patient flow.

You will triage inquiries, collect clinical information, and coordinate with physicians, nurses, and staff to optimize patient care. Qualifications include a preferred bachelor’s degree in health administration or related field, plus up to one year in healthcare or

Qualifications

• Bachelor’s degree preferred in health administration or related field.
• Up to 1 year of healthcare and/or customer service experience preferred.
• Strong communication and customer service skills required.

Responsibilities

• Provides administrative support and coordination for all aspects of patient care for new patients, primarily focused on supporting incoming telephone calls.
• Triages issues and answers general questions, aiming to resolve requests in real time.
• Completes patient intake for each caller, including those resolved or requiring action by New Patient Coordinator.
• Recognizes emergencies and responds using standard procedures and critical thinking.
• Schedules appointments following guidelines that support continuity of care and timely communication.

Skills

Customer service

Communication

Multi-tasking

PC proficiency

Education

Bachelor’s degree in health administration or related field

Tools

EMR portal

Job description

Dana-Farber Cancer Institute in Boston, MA, seeks a New Patient Coordinator to manage scheduling and frontline patient contact. The role supports a multidisciplinary clinical team and ensures timely communication and patient flow.

You will triage inquiries, collect clinical information, and coordinate with physicians, nurses, and staff to optimize patient care. Qualifications include a preferred bachelor’s degree in health administration or related field, plus up to one year in healthcare or