Pediatric New Patient Coordinator - Cancer Genetics

MFS Investments; Boston (MA); Hybrid; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks a New Patient Coordinator responsible for scheduling new patients, triaging calls, and coordinating with physicians, nurses, and staff to ensure timely, accurate intake and seamless care.

You will manage phone triage, collect clinical information, arrange resources, and provide program information while upholding service standards and HIPAA guidelines.

Qualifications

• Bachelor's degree preferred in health administration or related field.
• Up to 1 year healthcare/customer service experience.
• Strong communication and organizational skills.

Responsibilities

• Provides administrative support and coordination for new patient care, focusing on incoming calls.
• Triages issues and answers general questions to resolve requests in real time.
• Completes patient intake for callers, including those needing action by New Patient Coordinator.
• Recognizes emergencies and responds using SOPs and critical thinking.
• Serves as liaison for patients and routes calls per triage guidelines.
• Collaborates with New Patient Coordinator team for coverage and task management.

Skills

Communication skills

Customer service

Phone etiquette

Multi-tasking

PC proficiency

Education

Bachelor’s degree in health administration or related field

Tools

EMR portal

Job description

Dana-Farber Cancer Institute in Boston seeks a New Patient Coordinator responsible for scheduling new patients, triaging calls, and coordinating with physicians, nurses, and staff to ensure timely, accurate intake and seamless care.

You will manage phone triage, collect clinical information, arrange resources, and provide program information while upholding service standards and HIPAA guidelines.