New Patient Coordinator: Front Desk & Onboarding

ADP, Inc.; Buffalo (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

PTO & holidays

Medical coverage

HRA-Plus benefits

Life insurance

Job summary

Premier Health Partners, P.C. in Buffalo, NY is seeking a New Patient Coordinator to be the first point of contact for patients, coordinating appointments, managing records, gathering information, and communicating with patients and providers to support care.

As part of the ambulatory team, you will ensure accurate intake, verify documents, and facilitate smooth scheduling with attention to detail.

Qualifications

• High School diploma or equivalent required.
• 1–2 years’ experience with front desk operations and patient scheduling.
• 5 years in an office setting is preferred.
• Exceptional customer service and problem-solving skills.
• Strong organizational and communication abilities.

Responsibilities

• Obtain and scan medical records for consultations and coordinate with referring providers.
• Schedule new patient consultations, coordinating with providers and ensuring availability.
• Confirm consultation appointments and send necessary paperwork to patients in advance.
• Provide front desk support as needed, including check-in and scheduling.
• Onboard new patients and serve as the single point of contact for appointments, insurance verification, and paperwork.
• Reduce wait times by collecting necessary documentation before visits.
• Perform other duties as assigned by management.

Skills

Front desk operations

Patient scheduling

Customer service

Communication skills

Organizational skills

Problem solving

Education

High School diploma or equivalency

Tools

HealtheLink access

Job description

Premier Health Partners, P.C. in Buffalo, NY is seeking a New Patient Coordinator to be the first point of contact for patients, coordinating appointments, managing records, gathering information, and communicating with patients and providers to support care.

As part of the ambulatory team, you will ensure accurate intake, verify documents, and facilitate smooth scheduling with attention to detail.