Front Desk Coordinator: Patient Intake & Clinic Ops

Parallax Center; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Parallax Center is seeking an organized front desk coordinator to support patient flow and office operations in a busy clinical setting in New York.

You will greet patients, collect information, answer and route calls, book and confirm appointments, and maintain records in the EMR with accuracy.

Strong communication, attention to detail, and reliability are essential to ensure smooth service delivery and positive patient experiences.

Qualifications

• Greets patients and collects pertinent information.
• Answers and routes telephone calls to appropriate staff.
• Maintains log of all calls and messages.
• Completes intake referral sheets and verifies insurance.

Responsibilities

• Works directly with patients and staff to coordinate service delivery and office management.
• Notifies staff of patient arrivals and coordinates with Clinical and Billing departments.
• Schedules, confirms, and documents appointments; collects co-pays as needed.
• Maintains Excel records of copayments, referrals, and medications.
• Assists with transportation requests and Medicaid eligibility checks.

Skills

Communication skills

Customer service

Office coordination

Tools

EMR system

Excel

Job description

Parallax Center is seeking an organized front desk coordinator to support patient flow and office operations in a busy clinical setting in New York.

You will greet patients, collect information, answer and route calls, book and confirm appointments, and maintain records in the EMR with accuracy.

Strong communication, attention to detail, and reliability are essential to ensure smooth service delivery and positive patient experiences.