New Patient Coordinator

ADP, Inc.; Buffalo (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

PTO & holidays

Medical coverage

HRA-Plus benefits

Life insurance

Job summary

Premier Health Partners, P.C. in Buffalo, NY is seeking a New Patient Coordinator to be the first point of contact for patients, coordinating appointments, managing records, gathering information, and communicating with patients and providers to support care.

As part of the ambulatory team, you will ensure accurate intake, verify documents, and facilitate smooth scheduling with attention to detail.

Qualifications

• High School diploma or equivalent required.
• 1–2 years’ experience with front desk operations and patient scheduling.
• 5 years in an office setting is preferred.
• Exceptional customer service and problem-solving skills.
• Strong organizational and communication abilities.

Responsibilities

• Obtain and scan medical records for consultations and coordinate with referring providers.
• Schedule new patient consultations, coordinating with providers and ensuring availability.
• Confirm consultation appointments and send necessary paperwork to patients in advance.
• Provide front desk support as needed, including check-in and scheduling.
• Onboard new patients and serve as the single point of contact for appointments, insurance verification, and paperwork.
• Reduce wait times by collecting necessary documentation before visits.
• Perform other duties as assigned by management.

Skills

Front desk operations

Patient scheduling

Customer service

Communication skills

Organizational skills

Problem solving

Education

High School diploma or equivalency

Tools

HealtheLink access

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Buffalo, NY, US

Salary Range: $19.00 To $22.00 Hourly

Premier Health Partners, P.C.is a proud partner of Erie County Medi cal Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.

We are seeking a highly organized and patient-focused individual to join our ambulatory team as a New Patient Coordinator. As the first point of contact for our patients, you will play a crucial role to the practice by coordinating appointments, managing patient records, gathering information, and communicating with patients and providers to provide care.

Job Duties

• Obtains and scans medical records for consultations, including retrieving information via HealtheLink, contacting referring providers, and following up with lab companies as needed
• Schedules new patient consultations by coordinating with providers, ensuring availability and proper appointment setup
• Confirm consultation appointments and send out necessary paperwork to patients in advance
• Provides cross-coverage for front office Patient Service Representative (PSR) duties, assisting with check-in, scheduling, and general front desk support as needed
• Facilitates personalized onboarding for new patients, ensuring they feel welcomed and supported throughout the intake process
• Serves as a single point of contact for new patients, streamlining communication related to appointment scheduling, insurance verification, and paperwork completion
• Reduces wait times and improves appointment efficiency by proactively collecting required documentation prior to the visit
• Perform other duties assigned by management.

Benefits

We offer a competitive salary and benefits package. The hiring range is between $19.00 to $22.00* per hour. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA-p plus dental, vision, life insurance, and great discounts!

Qualifications

Education:

• High School diploma or equivalency, required

Experience:

• 1-2 years’ experience with front desk operations, patient scheduling, phone handling, and customer service, strongly preferred
• High School diploma or equivalency
• 5 years in an office setting, preferred
• Exceptional customer service skills and problem solving skills
• Strong organizational and communication skills

Premier Health Partners, P.C.. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.