New Patient Coordinator

ORTHODONTIC EXPERTS OF INDIANA LLC; Merrillville (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Travel Pay

Clinical Bonuses

Paid Time Off

Holiday Pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Health Savings Account

401(k) and matching

Transit Reimbursement

Free orthodontic treatments

Job summary

Orthodontic Experts welcomes a New Patient Coordinator to greet patients, take records, and coordinate with the Treatment Coordinator to ensure smooth handoffs.

This role requires a High School Diploma, bilingual Spanish, and the ability to travel to other clinics. We offer paid training, travel pay for off-base assignments, and a full benefits package.

Qualifications

• High School Diploma or GED required.
• Bilingual in Spanish preferred; ability to travel to multiple clinics.
• Computer skills and comfort with basic office tasks.
• Ability to work both independently and as part of a team.

Responsibilities

• Greet new patients and welcome them to the practice.
• Take records (pictures and X-rays) to inform treatment plans.
• Assist in sterilizing equipment and maintain a clean work environment.
• Collaborate with Treatment Coordinator to ensure patient case acceptance.
• Explain payment options and insurance basics related to orthodontics.
• Travel to sister clinics as needed and perform duties and admin tasks.

Skills

Bilingual - Spanish

Computer skills

Travel to other locations

Teamwork / Independent work

Education

High School Diploma/ GED

Job description

About us:

At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 33 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives.

We are seeking dedicated team members who share our commitment to high-quality care and who embody our Core Values:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

Job Description:

You will be greeting new patients and welcoming them to the practice. Following the office introduction, you take records (pictures and x-rays) which will be utilized to set a treatment plan for the new patient.

Duties include but are not limited to:

• Taking clear x-rays.
• Taking clear photos.
• Taking accurate scans for retainers.
• Assisting in sterilizing equipment.
• Maintaining clean working environment (not limited to picture & X-ray area).
• Work with the Treatment Coordinator to ensure patient case acceptance by orchestrating a “warm hand-off” to the TC.
• Assist in meeting and/or exceeding monthly and annual clinic goals.
• Cover topics such as payment options and provide the patient with general information regarding insurance coverage as it relates to orthodontics.
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Participate in Marketing Events
• Other tasks as assigned.

Requirements

• High School Diploma/ GED
• New Patient Coordinators should have the ability to work independently, and in a team setting.
• Computer skills
• New Patient Coordinators should have the ability to travel & transport self to other practice locations.
• Bilingual - Spanish
• Minimum 6 months Chairside experience.

Working Hours/ Location/Travel/Pay:

• Monday – Wednesday 8:45am – 5:00pm
• Thursday & Friday 6:45am – 3:00pm
• 2 Saturdays per month
• Two 9:45 am to 6:00 pm shifts per month.
• 7925 Taft St , Merrillville, IN 46410
• Rate of pay - 17$
• Travel availability to Homewood, Munster, Orland Park, Portage

Benefits (for our full-time employees):

• Paid Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife MetLaw Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatments