New Patient Coordinator (Hillside)

Orthodontic Experts Management LLC; Hillside (IL); On-site; USD 42,154,560 - 57,859,200; Full time

Benefits offered by this job

Paid Training

Health Insurance

401(k) and matching

Travel Pay

Job summary

Orthodontic Experts Management LLC is seeking a New Patient Coordinator to greet new patients, collect records (photos and X-rays), and help set up treatment plans. You will work with the Treatment Coordinator to ensure smooth patient transitions and assist with insurance questions.

The role requires travel to other clinics, strong computer skills, and the ability to work independently and as part of a team. Full-time position in Hillside, IL with competitive benefits.

Qualifications

• High School diploma or GED required.
• Ability to travel to other practice locations.
• Proficient in computer skills and basic software use.

Responsibilities

• Greet new patients and welcome them to the practice.
• Take records (photos and x-rays) to support treatment planning.
• Take clear x-rays/photos and accurate scans for retainers.
• Assist in sterilizing equipment and maintain a clean workspace.
• Coordinate with Treatment Coordinator for warm hand-off and case acceptance.
• Support meeting/exceeding clinic goals and discuss payment options/insurance.

Skills

Customer service

Teamwork

Travel readiness

Education

High School Diploma/ GED

Tools

Computer skills

Job description

About us:

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve.

We are looking for team members who are passionate about high-quality care and align with our Core Values:

Accountability

Continuous Improvement

Inclusion

Integrity

Respect

Teamwork

Transparency

If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply.

Job Description:

You will be greeting new patients and welcoming them to the practice. Following the office introduction, you take records (pictures and x-rays) which will be utilized to set a treatment plan for the new patient.

Duties include but are not limited to:

• Taking clear x-rays.
• Taking clear photos.
• Taking accurate scans for retainers.
• Assisting in sterilizing equipment.
• Maintaining clean working environment (not limited to picture & X-ray area).
• Work with the Treatment Coordinator to ensure patient case acceptance by orchestrating a "warm hand-off" to the TC.
• Assist in meeting and/or exceeding monthly and annual clinic goals.
• Cover topics such as payment options and provide the patient with general information regarding insurance coverage as it relates to orthodontics.
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Participate in Marketing Events
• Other tasks as assigned.

Requirements

• High School Diploma/ GED
• New Patient Coordinators should have the ability to work independently, and in a team setting.
• Computer skills
• New Patient Coordinators should have the ability to travel & transport self to other practice locations.
• Minimum 6 months Chairside experience.
• Travel to GLE, AVO, JOL

Working Hours/ Location:

• Monday – Wednesday 8:45am – 5:00pm
• Thursday & Friday 6:45am – 3:00pm
• 2 Saturdays per month
• Two 9.30 am to 6.00 pm shifts per month
• 100 S. Mannheim Rd, SteG04 , Hillside, IL 60162
• Full time
• Rate of pay - 17$

Benefits (for our full-time employees):

• Paid Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife MetLaw Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatments