New Patient Coordinator

Premier Health Partners PC; Buffalo (NY); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off (PTO)

Job summary

Premier Health Partners P.C. in Buffalo, NY is seeking a New Patient Coordinator to be the first point of contact for patients. You will coordinate appointments, manage records, gather information, and communicate with patients and providers to ensure smooth care delivery.

The role involves scheduling, collecting documents, and providing front desk support while enhancing patient onboarding and communication. Strong customer service and organizational skills are essential.

Qualifications

• High School diploma or equivalency required.
• 1-2 years’ experience with front desk operations, patient scheduling, phone handling, and customer service preferred.
• 5 years in an office setting preferred.
• Exceptional customer service and problem-solving skills.
• Strong organizational and communication skills.

Responsibilities

• Obtains and scans medical records for consultations and coordinates with providers.
• Schedules new patient consultations and coordinates with providers.
• Confirms consultation appointments and sends necessary paperwork to patients.
• Provides front desk coverage for Patient Service Representative duties as needed.
• Facilitates onboarding for new patients and acts as single point of contact for scheduling, insurance verification, and paperwork.

Skills

Customer service

Problem solving

Organizational skills

Communication skills

Education

High School diploma or equivalency

Tools

HealtheLink

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Buffalo, NY, US

8 days ago Requisition ID: 1278

Salary Range: $19.00 To $22.00 Hourly

Premier Health Partners, P.C.is a proud partner of Erie County Medi cal Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.

We are seeking a highly organized and patient-focused individual to join our ambulatory team as a New Patient Coordinator. As the first point of contact for our patients, you will play a crucial role to the practice by coordinating appointments, managing patient records, gathering information, and communicating with patients and providers to provide care.

Job Duties

• Obtains and scans medical records for consultations, including retrieving information via HealtheLink, contacting referring providers, and following up with lab companies as needed
• Schedules new patient consultations by coordinating with providers, ensuring availability and proper appointment setup
• Confirm consultation appointments and send out necessary paperwork to patients in advance
• Provides cross-coverage for front office Patient Service Representative (PSR) duties, assisting with check-in, scheduling, and general front desk support as needed
• Facilitates personalized onboarding for new patients, ensuring they feel welcomed and supported throughout the intake process
• Serves as a single point of contact for new patients, streamlining communication related to appointment scheduling, insurance verification, and paperwork completion
• Reduces wait times and improves appointment efficiency by proactively collecting required documentation prior to the visit
• Perform other duties assigned by management.

Benefits

• We offer a competitive salary and benefits package. The hiring range is between $19.00 to $22.00* per hour. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA—plus dental, vision, life insurance, and great discounts!

Qualifications

Education:

• High School diploma or equivalency, required

Experience:

• 1-2 years’ experience with front desk operations, patient scheduling, phone handling, and customer service, strongly preferred
• High School diploma or equivalency
• 5 years in an office setting, preferred
• Exceptional customer service skills and problem solving skills
• Strong organizational and communication skills

Premier Health Partners, P.C.. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.