New Patient Access & Scheduling Coordinator

The University of Kansas Health System; Westwood (KY); On-site; USD 45,000 - 55,000; Full time

Job summary

The University of Kansas Health System in Westwood Administration - East is seeking a New Patient Intake Coordinator. You will be the first contact for new patient referrals, coordinating the intake process with clinical staff to improve timeliness of care for new patients.

You will enter or verify demographic information in the EMR, perform initial insurance screening, arrange scheduling, and collect essential medical information to support a meaningful initial consultation.

Qualifications

• High School Graduate Minimum of 6 months experience in a healthcare environment.
• Minimum of 6 months in a direct customer service environment and/or experience in a call center or switchboard environment.

Responsibilities

• Exhibits excellent customer service and is the first contact person for all new patient referrals.
• Enters or verifies demographic information into the EMR upon receipt of new patient referral.
• Performs initial insurance screening to identify self-pay or patients with high risk insurance plans.
• Schedules and notifies patient of all ordered diagnostic tests and physician appointments.
• Maintains knowledge of scheduling, pre-authorization and pre-certification as well as basic health insurance and billing procedures.

Skills

Customer service

EMR data entry

Scheduling

Insurance screening

Education

High School Diploma

Associates Degree or higher

Tools

Outlook

Microsoft Word

Excel

Job description

The University of Kansas Health System in Westwood Administration - East is seeking a New Patient Intake Coordinator. You will be the first contact for new patient referrals, coordinating the intake process with clinical staff to improve timeliness of care for new patients.

You will enter or verify demographic information in the EMR, perform initial insurance screening, arrange scheduling, and collect essential medical information to support a meaningful initial consultation.