New Patient Intake Coordinator

The University of Kansas Health System; Westwood (KY); On-site; USD 45,000 - 55,000; Full time

Job summary

The University of Kansas Health System in Westwood Administration - East is seeking a New Patient Intake Coordinator. You will be the first contact for new patient referrals, coordinating the intake process with clinical staff to improve timeliness of care for new patients.

You will enter or verify demographic information in the EMR, perform initial insurance screening, arrange scheduling, and collect essential medical information to support a meaningful initial consultation.

Qualifications

• High School Graduate Minimum of 6 months experience in a healthcare environment.
• Minimum of 6 months in a direct customer service environment and/or experience in a call center or switchboard environment.

Responsibilities

• Exhibits excellent customer service and is the first contact person for all new patient referrals.
• Enters or verifies demographic information into the EMR upon receipt of new patient referral.
• Performs initial insurance screening to identify self-pay or patients with high risk insurance plans.
• Schedules and notifies patient of all ordered diagnostic tests and physician appointments.
• Maintains knowledge of scheduling, pre-authorization and pre-certification as well as basic health insurance and billing procedures.

Skills

Customer service

EMR data entry

Scheduling

Insurance screening

Education

High School Diploma

Associates Degree or higher

Tools

Outlook

Microsoft Word

Excel

Job description

Position Title: New Patient Intake Coordinator Days - Full Time Westwood Administration - East

The New Patient Intake Coordinator is the first point of contact for new patient referrals to the University of Kansas Health System. This role partners with the clinical staff to ensure the intake process is coordinated efficiently to improve timeliness to care for new patients. The Intake Coordinator is accountable for the registration, initial insurance screening, scheduling, and medical information collection to enable a meaningful initial consultation.

Responsibilities and Essential Job Functions

• Exhibits excellent customer service and is the first contact person for all new patient referrals.
• Enters or verifies demographic information into the EMR upon receipt of new patient referral.
• Performs initial insurance screening to identify self-pay or patients with high risk insurance plans.
• Partners with Financial Counselors, Registration and Pre-certification departments to ensure patients are approved to proceed with scheduling.
• Partners with clinical staff by collecting, following up on, and confirming receipt of all medical information identified that is necessary for successful, timely visit, including outside medical records, pathology slides and radiology films.
• Demonstrate competence in organizing and prioritizing disease specific information.
• Maintains a log of all new patients’ referrals and reports number of new referrals received monthly to leadership.
• Prepares and sends packet of medical information collected to clinical staff.
• Schedules and notifies patient of all ordered diagnostic tests and/or physician appointments as directed by clinical staff.
• Sends new patient appointment packet with instructions regarding all scheduled appointments and testing.
• Ensures all outside records are sent to HIM for scanning into the EMR.
• Communicates with clinical staff to discuss and coordinate patient care and necessary follow up.
• Provides coverage for scheduling phone lines, e-fax queue, O2 work queue and email referral queue.
• Schedules, reschedules/cancels and blocks schedules in a courteous, professional and timely manner as well as answers phones in a timely manner.
• Maintains a patient-centered focus and strives to support the mission, goals and values of the hospital, department and division.
• Maintains knowledge and understanding of all scheduling aspects, pre-authorization and pre-certification as well as basic knowledge of health insurance and billing procedures.
• Assists team members and perform other duties as assigned by supervisor.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate Minimum of 6 months experience in a healthcare environment
• Minimum of 6 months in a direct customer service environment and/or experience in a call center or switchboard environment

Preferred Education and Experience

• Associates Degree or higher degree Medical Record and Scheduling experience

Knowledge Requirements

• Exceptional computer skills including Advanced Keyboarding skills, proficient in computer languages such as outlook, Microsoft Word and Excel

Time Type

Full time

Important information for you to know as you apply

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail]. Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

About The University of Kansas Health System

As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.