New Orleans Concierge & Tour Sales Pro

New Orleans LGBTQ Hospitality Alliance; New Orleans (LA); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Joieful is hiring a Hotel Concierge/Tour Sales Agent in New Orleans. You will assist guests with reservations, transportation, tours, and local recommendations to ensure memorable experiences. This role requires strong English communication, a guest-first attitude, and the ability to multitask in a fast-paced environment.

The position supports both full-time and part-time arrangements. Applicants should be prepared for evenings, weekends, and holidays, and be comfortable working in person at the

Qualifications

• Must speak English fluently and communicate clearly.
• Polite, confident, patient and guest-focused.
• Ability to multitask and manage time effectively.
• Experience in hotel concierge or guest services is preferred.
• A degree in hotel management or related field is a plus.

Responsibilities

• Provide guests with memorable experiences and high responsiveness.
• Handle restaurant reservations, transportation, tours, and bookings.
• Offer maps, literature, and local information to guests.
• Present a professional image in all interactions.
• Maintain a clean, organized work area and desk presence.
• Address guest questions, concerns, and suggestions promptly.
• Greet guests warmly and move from behind the desk when assisting.
• Be knowledgeable about local attractions and events.
• Understand guest needs and offer personalized suggestions.
• Answer calls courteously and assist with requests.
• Work flexible hours including nights, weekends, and holidays.
• Contribute positively to a fast-paced team environment; stand for extended periods.

Skills

Proficiency in English

Excellent communication

Polite and confident

Multitasking

Time management

Customer-focused

Education

High school diploma

Hospitality degree a plus

Job description

Joieful is hiring a Hotel Concierge/Tour Sales Agent in New Orleans. You will assist guests with reservations, transportation, tours, and local recommendations to ensure memorable experiences. This role requires strong English communication, a guest-first attitude, and the ability to multitask in a fast-paced environment.

The position supports both full-time and part-time arrangements. Applicants should be prepared for evenings, weekends, and holidays, and be comfortable working in person at the