New Hire Onboarding & Learning Coach

Lake Trust Credit Union; Brighton (MI); In loco; USD 60.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Financial wellbeing services

401(K) matching up to 5%

Reduced health insurance

Employee wellbeing services

DEI initiatives

Work-life balance

Descrizione del lavoro

Lake Trust Credit Union is seeking a Learning + Performance Specialist to design and deliver onboarding programs for the Member Experience team. You will apply adult learning theories to develop training tools and lifelong learning resources that boost member service and satisfaction.

The role involves facilitating core curriculum, system training, and soft-skill development across multiple locations, with some travel within Michigan.

Competenze

• Experience facilitating in-person and virtual training sessions.
• Knowledge of adult learning principles and instructional design.
• Experience in financial services/training and onboarding a plus.

Mansioni

• Develop, update, and deliver core onboarding curriculum for new hires.
• Conduct training on core systems and processes (DNA/Temenos).
• Provide on-the-job coaching and performance feedback.
• Assess learning needs and identify gaps to improve member service quality.
• Collaborate with centers and departments to refresh training content.
• Travel within Michigan to support Relationship Centers.

Conoscenze

Facilitation

Training delivery

Public speaking

Adult learning

Needs assessment

Coaching

Onboarding

Formazione

Bachelor’s degree preferred

Associates degree preferred

Some college required

Strumenti

DNA/Temenos

Microsoft Office (Teams, Word, PowerPoint, Excel)

Descrizione del lavoro

Lake Trust Credit Union is seeking a Learning + Performance Specialist to design and deliver onboarding programs for the Member Experience team. You will apply adult learning theories to develop training tools and lifelong learning resources that boost member service and satisfaction.

The role involves facilitating core curriculum, system training, and soft-skill development across multiple locations, with some travel within Michigan.