Learning & Development Specialist — Onboarding & Growth

First Heritage Federal Credit Union; City of Corning (NY); On-site; USD 32,000 - 36,000; Full time

Job summary

First Heritage Federal Credit Union in Corning, NY is seeking a Learning and Development Specialist to design and deliver employee development programs aligned with the credit union’s strategic goals. The role oversees onboarding, ongoing training, and the integration of learning solutions across departments.

The position emphasizes hands-on facilitation, instructional design, and collaboration with leadership to enhance staff performance, knowledge of policies, and customer service excellence.

Qualifications

• Two to five years of similar or related experience, including time spent in preparatory positions.
• A high school degree or GED is required.
• A significant level of trust and diplomacy is required to be an effective subject matter expert.
• Able to read and carry out written instructions and follow oral instructions.

Responsibilities

• Develop and facilitate live classroom, virtual environment courses and training programs.
• Manage and facilitate the new hire onboarding program to drive knowledge and connection to the organization’s culture, values, policies, and procedures. Includes follow-up and MSS III training programs.
• Assist in retail area coaching new hires and work the teller line for coverage as needed.
• Build learning experiences and techniques with the end-learner and business objectives in mind using technology, design, adult learning, videos, lectures, role playing and multimedia principles.
• Provide project roll-out and user-testing support to ensure new program and system launches are successfully implemented.
• Manage annual training and track the progress of trainees through online assessments, observations, and participation.
• Support updates to the company intranet and act as back up administrator.
• Must comply with applicable laws and regulations, including Bank Secrecy Act, Patriot Act, and OFAC, in addition to all company policies.

Job description

First Heritage Federal Credit Union in Corning, NY is seeking a Learning and Development Specialist to design and deliver employee development programs aligned with the credit union’s strategic goals. The role oversees onboarding, ongoing training, and the integration of learning solutions across departments.

The position emphasizes hands-on facilitation, instructional design, and collaboration with leadership to enhance staff performance, knowledge of policies, and customer service excellence.