New Client Acquisition Specialist (Intake)

Crawford Thomas Recruiting; Jacksonville (FL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

401(k)

Job summary

Crawford Thomas Recruiting currently seeks a New Client Acquisition Specialist (Intake) to work remotely in the United States. The role focuses on inbound leads, qualifying prospects, and converting opportunities into clients, with a base salary of $40,000 plus uncapped commission and total compensation around $60,000–$70,000.

Schedule is 12:30 p.m.–9:00 p.m. ET, Monday–Friday, plus two weekend days per month and select holidays. Benefits include health, dental, vision, PTO, and a 401(k).

Qualifications

• Proven sales-closing experience with measurable results.
• At least three years of experience with the same employer.
• Strong communication, follow-up, and organizational skills.
• Comfortable working in a fast-paced, goal-oriented environment.
• Proficient with Windows-based software and Microsoft Office.

Responsibilities

• Respond to inbound calls and online inquiries.
• Screen prospective clients and gather case information.
• Build rapport through empathy, active listening, and professional communication.
• Convert qualified leads into new clients.
• Complete retainer, appointment, callback, and daily lead follow-up.
• Make outbound follow-up calls when needed.
• Maintain accurate intake records and protect client confidentiality.
• Consistently meet or exceed individual and team goals.
• Deliver a professional, five-star client experience.

Skills

Sales closing

Communication

Follow-up

Organization

Multi-screen handling

Education

High school diploma or equivalent

Tools

Windows-based software

Microsoft Office

Job description

New Client Acquisition Specialist (Intake) – Remote

Salary

• $40,000 annual base salary plus uncapped commission
• Average total compensation of approximately $60,000–$70,000
• Benefits include Health, dental, and vision insurance, PTO, and 401(k)

Our client, an established personal injury law firm, is seeking a sales-driven New Client Acquisition Specialist. This position responds to inbound leads, screens prospective clients, follows up on retainers, and converts qualified opportunities into new clients.

Schedule: 12:30 p.m.–9:00 p.m. ET, Monday–Friday, plus two weekend days per month and at least two holidays per year.

Job Responsibilities

• Respond to inbound calls and online inquiries.
• Screen prospective clients and gather case information.
• Build rapport through empathy, active listening, and professional communication.
• Convert qualified leads into new clients.
• Complete retainer, appointment, callback, and daily lead follow-up.
• Make outbound follow-up calls when needed.
• Maintain accurate intake records and protect client confidentiality.
• Consistently meet or exceed individual and team goals.
• Deliver a professional, five-star client experience.

Qualifications

• Proven sales-closing experience with measurable results.
• At least three years of experience with the same employer.
• Strong communication, follow-up, and organizational skills.
• Comfortable working in a fast-paced, goal-oriented environment.
• Proficient with Windows-based software and Microsoft Office.
• Able to manage multiple screens and applications simultaneously.

About The Company

Our client is a nationally recognized personal injury law firm that has supported injured individuals and their families for more than 30 years. The firm offers a positive, performance-driven culture where employees can perform meaningful work while being rewarded for strong results.,