New Claims Specialist

Trajector Medical; Orem (UT); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k program

Paid time off and holidays

Job summary

Trajector Medical in Utah seeks a New Claims Specialist for a full-time role based in Orem with remote flexibility. You will contact potential clients by phone, screen eligibility for Social Security applications, and gather information to prepare paperwork.

The position runs M-F 8am–5pm MST and emphasizes accuracy and timely communication. Work involves logging calls in the dialer, maintaining intake metrics, and collaborating with team leaders to meet departmental targets in a growing

Qualifications

• Authorized to work in the United States with no sponsorship required.
• High school diploma or equivalent is required.
• Proficient with standard office software and able to learn the dialer system.

Responsibilities

• Contact potential clients by phone and screen for eligibility.
• Gather information required for Social Security applications and ensure paperwork is signed.
• Maintain intake processes and log results accurately.
• Log into the dialer system and manage call activity for 7+ hours daily.
• Communicate clearly with clients, teammates and managers.
• Follow company policies and complete tasks assigned by team leaders.
• Attend training and participate in ongoing onboarding as needed.

Skills

Phone screening

Customer service

Data entry

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

Dialer System

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

New Claims Specialist

New Claims Full Time New Claims Orem, UT, Orem, UT, US

5 days ago Requisition ID: 1037

Job Overview

This position is primarily responsible for contacting potential clients over the phone, screening them to see if they meet office criteria, gathering the information required for a Social Security application, and ensuring representation paperwork is signed and returned to the office. This position is remote and based out of our office in Orem, Utah. The scheduled hours are M-F 8am - 5pm MST.

Benefits and Compensation

• Competitive compensation ranging from $15.00 per hour PLUS bonus.
• Medical, dental, vision, 401k program, and more.
• Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI.
• Joining a rapidly growing organization.

Duties and Responsibilities

• Effectively and efficiently screen potential clients and complete the intake process.
• Maintain intakes per hour and conversion at or above department metrics
• Remain logged into the Dialer System for 7 hours and correctly log results of all calls.
• Maintain high standards of accuracy in all tasks.
• Ability to communicate effectively and efficiently with clients, coworkers, and managers.
• Retain basic Social Security and Disability knowledge and protocols.
• Follow policies contained in the Employee Handbook.
• Complete other tasks as requested by team leader or department management.
• Attendance: Full-time position that requires regular, reliable, and punctual attendance.
• Complete other assigned tasks that may include:
  • Returning Voicemails from potential and current clients.
  • Packet Follow-Up Calls.
  • Returning Voicemails from potential and current clients.
  • Attending monthly boot camp training and completing ongoing training.
  • Other tasks as assigned by team leader or department manager.

Qualifications

• Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or equivalent.
• Must be familiar and competent with standard office equipment including work computer, and word processing, spreadsheet, and database software.
• Must have the ability to work independently and balance task responsibilities in a customer service setting.
• Must have a reliable internet connection where the computer can be directly connected to the internet router.
• Ability to communicate effectively with diverse, and sometimes challenging, individuals and respond calmly and efficiently to situations ranging from routine to urgent.
• Ability to handle multiple activities or interruptions at once and to work positively and effectively within a team and as self-directed.
• Attention to detail and accuracy.
• Minimum internet speed of 25 Download/10 Upload.

EEO Statement

Trajector is an EOE/Veterans/Disabled/LGBTQ employer.