Applicant Call Representative

Premier Disability Services, LLC; Iowa (LA); Remote; USD 19,975 - 24,796; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement savings plan with company match

Paid time off

Flexible spending accounts

Employee Assistance Program

Job summary

A leading disability advocacy firm is seeking an Applicant Call Representative to assist claimants in completing Social Security Disability applications. This role requires excellent communication skills, empathy, and attention to detail, ensuring that applications are accurately filled out. Successful candidates will thrive in a call center environment and demonstrate a commitment to helping others. In addition to competitive hourly pay, employees can earn performance-based bonuses and enjoy comprehensive health benefits, 401(k) matching, and more.

Qualifications

• Previous experience in a call center environment.
• Customer-service oriented with demonstrated empathy.
• Excellent written and verbal communication skills.
• Patient and inclined to help others.
• Detail-oriented and organized.
• Ability to achieve high productivity and quality standards.
• Proficient working knowledge of Windows OS and associated software.
• Fluent in English; Spanish language skills are a plus.

Responsibilities

• Completes the online application for the claimant.
• Asks a series of personal medical questions.
• Uses several systems to complete the process.
• Demonstrates empathy and patience.
• Maintains confidentiality of sensitive information.
• Meets productivity and quality goals.
• Uses call-management software to answer calls.

Skills

Customer service orientation

Excellent written and verbal communication

Empathy

Detail-oriented

Organizational skills

Ability to meet high productivity standards

Proficient in Windows OS

Fluent in English

Job description

Join to apply for the Applicant Call Representative role at Premier Disability Services, LLC

Base Pay Range

$14.50/hr - $18.00/hr

About Us

Premier Disability Services, LLC® is a full-service Social Security Disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits.

About the Role

The role assists claimants with completing the Social Security Disability application by asking a series of personal questions to obtain necessary information about their disability and eligibility for benefits. Calls typically last 30‑45 minutes, and the Applicant Call Representative must demonstrate patience, empathy and accuracy to ensure the application is completed fully and correctly.

Compensation

The range is $14.50 - $18.00 per hour, with the opportunity to earn a performance‑based bonus up to $750/month.

Remote Hiring Areas

Non‑MN locations pay $14.50/hr.

Hiring States

Minnesota, Georgia, Iowa, Texas, South Dakota, Kansas

Terms

Full‑Time. This is an hourly, non‑exempt position.

Hours of Operation

Monday through Friday 8:00 am – 6:00 pm CST

Responsibilities

• Completes the online application for the claimant.
• Asks a series of personal medical questions.
• Uses several systems to complete the process – website, internal, and order management tools.
• Demonstrates empathy, compassion, and patience.
• Maintains confidentiality of sensitive information.
• Meets productivity and quality goals.
• Uses call‑management software to answer calls, adhering to the specified schedule and breaks.

Qualifications

• Previous experience in a call center environment.
• Customer‑service oriented with demonstrated empathy.
• Excellent written and verbal communication skills.
• Patient and inclined to help others.
• Detail‑oriented and organized.
• Ability to achieve high productivity and quality standards.
• Proficient working knowledge of Windows OS, Internet, and associated software.
• Fluent in English; Spanish language skills are a plus.

Benefits

Our benefits package supports your health and well‑being, including medical, dental, and vision coverage; flexible spending accounts for medical and dependent care; short‑term and long‑term disability insurance; life and AD&D insurance; a 401(k) retirement savings plan with company match; paid time off; paid holidays; commuter benefits; and access to an Employee Assistance Program and well‑being coaching services. Voluntary benefits such as home, auto, and pet insurance and discounted legal and financial services are also available.