Disability Customer Care Associate

Austin Community College; United States; On-site; USD 35,000 - 45,000; Full time

Job summary

An educational institution in the United States is seeking candidates for a role that involves managing a high volume of inbound and outbound calls related to Social Security Disability Insurance. This position requires strong organizational skills and the ability to effectively communicate with clients about their government benefits. Ideal candidates will possess intermediate skills in Word and Excel, and be detail-oriented. The role expects a commitment of 40 hours per week with a focus on independent work and multi-tasking.

Qualifications

• Self-motivated, flexible, and learns quickly.
• Detail-oriented and results-driven.
• Ability to remain stationary for up to 8 hours.

Responsibilities

• Handle high volume of inbound/outbound calls.
• Data entry and documentation.
• Respond to inquiries regarding government benefits.

Skills

Intermediate knowledge of Word and Excel

Strong typing skills

Excellent interpersonal skills

Strong organizational skills

Time management skills

Ability to multi-task effectively

Education

High School diploma or work equivalent

Job description

Overview

SSDC has assisted companies reduce healthcare costs through Medicare coordination and helped private individuals successfully obtain Social Security Disability Insurance for over 40 years. We are searching for enthusiastic, hard workers that learn quickly and are familiar with working on a computer. We will not hesitate to train the right candidate.

Primary Objectives

Responsibilities include, but are not limited to, a high volume of inbound/outbound calls, data entry, responding to requests and inquiries, creating and sending correspondence in accordance with performance expectations and company policies, product specifications and procedures.

Major Areas of Accountability

• High inbound/outbound call volume of 80-150 calls/day
• Review Social Security Disability/Medicare questionnaires and/or interview claimants to ascertain whether he/she is an appropriate candidate for Social Security Disability/Medicare benefits
• Data entry, documentation, correspondence and reporting
• Apply government benefits, account and product information to specific situations in such a manner that the client/customer fully understands the information provided and any necessary next steps
• Responsible for handling both incoming and outgoing inquiries concerning government benefits
• Obtain data from customers and/or customer vendors to further develop and manage the assigned case
• Completing forms in compliance with government regulations and following up through closure

Schedule

This is a 40 hour per week position. Hours for this shift are Monday-Thursday 10:30am to 7pm and Friday 9:30am to 6pm.

Requirements

• Intermediate knowledge of Word and Excel and strong typing skills
• Must be self-motivated, flexible, learns quickly and works independently
• Must be very detail oriented and results driven
• Must have excellent interpersonal skills, strong organizational and time management skills
• Must be able to multi-task effectively
• High School diploma or work equivalent

This position is largely sedentary in nature and individual must be able to remain stationary for up to 8 hours at a time communicating on the phone and using a computer; the ability to lift up to 20 pounds for moving supplies or equipment may be occasionally needed.

Desired Skills/Experience

• Experience with Social Security Disability beneficial

U.S. Eligibility Requirements

• Must be 18 years of age or older
• Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
• Must have unrestricted work authorization to work in the United States. SSDC Services will require proof of work authorization

SSDC Services Corp. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran status or marital status.