New Claims Specialist

Trajector; Orem (UT); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical benefits

401k program

PTO and holidays

Bonus eligibility

Job summary

Trajector in Orem, UT seeks a New Claims Specialist to contact potential clients, screen eligibility, and gather Social Security intake information. This remote role is based out of our Orem office, with hours Mon-Fri 8am-5pm MST.

Responsibilities include maintaining intake metrics, accurately logging call results, and adhering to office policies. Benefits include comprehensive medical/dental/vision, 401k, PTO, and holidays, while joining a rapidly growing organization.

Qualifications

• US work authorization required; no sponsorship.
• High school diploma or equivalent.
• Proficient with standard office equipment and software.
• Ability to work independently in a customer service setting.
• Reliable internet connection required.
• Strong communication with diverse individuals.
• Ability to multitask and work in a team or self-directed.
• Attention to detail and accuracy.
• Minimum internet speed of 25 Mbps download/10 Mbps upload.

Responsibilities

• Screen potential clients and complete intake.
• Maintain intakes per hour and conversion at or above metrics.
• Log results of all calls in Dialer System.
• Communicate effectively with clients, coworkers, and managers.
• Retain basic Social Security knowledge and protocols.
• Attend and complete monthly training and boot camps.
• Attend full-time, reliable and punctual attendance.
• Perform additional tasks as assigned by team leader or department management.

Skills

US work authorization

Independent work

Effective communication

Multitasking

Attention to detail

Reliable internet

Office software

Internet speed

Education

High school diploma or equivalent

Job description

New Claims Full Time New Claims Orem, UT, Orem, UT, US

New Claims Specialist

Job Overview

This position is primarily responsible for contacting potential clients over the phone, screening them to see if they meet office criteria, gathering the information required for a Social Security application, and ensuring representation paperwork is signed and returned to the office. This position is remote and based out of our office in Orem, Utah. The scheduled hours are M-F 8am - 5pm MST.

Benefits and Compensation

• Competitive compensation ranging from $15.00 per hour PLUS bonus.
• Medical, dental, vision, 401k program, and more.
• Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI.
• Joining a rapidly growing organization.

Duties and Responsibilities

• Effectively and efficiently screen potential clients and complete the intake process.
• Maintain intakes per hour and conversion at or above department metrics
• Remain logged into the Dialer System for 7 hours and correctly log results of all calls.
• Maintain high standards of accuracy in all tasks.
• Ability to communicate effectively and efficiently with clients, coworkers, and managers.
• Retain basic Social Security and Disability knowledge and protocols.
• Follow policies contained in the Employee Handbook.
• Complete other tasks as requested by team leader or department management.
• Attendance: Full-time position that requires regular, reliable, and punctual attendance.
• Complete other assigned tasks that may include:
  • Returning Voicemails from potential and current clients.
  • Packet Follow-Up Calls.
  • Returning Voicemails from potential and current clients.
  • Attending monthly boot camp training and completing ongoing training.
  • Other tasks as assigned by team leader or department manager.

Qualifications

• Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or equivalent.
• Must be familiar and competent with standard office equipment including work computer, and word processing, spreadsheet, and database software.
• Must have the ability to work independently and balance task responsibilities in a customer service setting.
• Must have a reliable internet connection where the computer can be directly connected to the internet router.
• Ability to communicate effectively with diverse, and sometimes challenging, individuals and respond calmly and efficiently to situations ranging from routine to urgent.
• Ability to handle multiple activities or interruptions at once and to work positively and effectively within a team and as self-directed.
• Attention to detail and accuracy.
• Minimum internet speed of 25 Download/10 Upload.

EEO Statement

Trajector is an EOE/Veterans/Disabled/LGBTQ employer.