Service Center Representative

Global Outsourcing; Coralville (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Global Outsourcing is seeking a Customer Service Representative in Coralville, Iowa to assist associates with claim applications and respond to inquiries. The role involves acting as a liaison with customers, educating them about the claims process, and ensuring accurate documentation entry.

Candidates should have a high school diploma and one year of customer service experience, preferably in call centers. Being bilingual in Spanish is a plus. Full-time availability during specified hours is required.

Qualifications

• One year of customer service experience, preferably in an inbound call center.
• Bilingual in Spanish preferred.

Responsibilities

• Act as primary liaison with customers regarding the application process.
• Educate customers on documentation requirements and claim status.
• Enter application information into the claims management system.

Skills

Knowledge of disability plan eligibility

Excellent oral and written communication

Strong organizational skills

Good interpersonal skills

Ability to work in a team

Ability to meet performance competencies

Education

High school diploma or GED

Job description

Taking Customer Service Calls that assist associates calling in to complete claim application process & answer questions on existing claims.

NO INTERVIEW. BASE ON YOUR RESUME EXPERIENCE.

Knowledgeable in disability plan eligibility, coverage and benefits; preferred Spanish Bilingual A PLUS (please designate these submittals as such).

PRIMARY PURPOSE

To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Acts as primary liaison with customer in solving problems related to the application process and service.
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
• Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.
• Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the correct person at all locations.
• Participates in and maintains a quality service culture within the Customer Service Team.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization’s quality program(s).

QUALIFICATIONS

Education & Licensing

• High school diploma or GED required.

Experience

• One (1) year customer service experience required; preferably in an inbound call center.

Skills & Knowledge

• Knowledgeable in disability plan eligibility, coverage and benefits.
• Excellent oral and written communication, including presentation skills.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Computer keyboarding, travel as required.

Auditory/Visual: Hearing, vision and talking.

FULL‑TIME – Must be available during the following hours: M‑F: 7AM – 7PM, Sat: 7:30AM – 4:00PM.