Neurosurgical Care Operations Lead — Front Office

Community Health Network; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Community Health Network seeks a Supervisor Practice Operations to support the Practice Administrator in daily front office operations, ensuring efficient workflows and strong patient service. This role oversees staffing, scheduling, and call-ins while maintaining Kronos timekeeping and approvals.

You will partner with leadership on staffing, engagement, and performance, coach team members, and contribute to hiring and performance reviews, fostering a positive, inclusive, high-performing

Qualifications

• Associate's Degree with 4 years healthcare experience (preferred) or Bachelor's degree or equivalent healthcare experience
• 5+ years in a healthcare environment (front office/customer service required)
• 2+ years of supervisory or lead front office experience
• Billing experience preferred
• Demonstrate strong communication, organization, and problem-solving skills

Responsibilities

• Support daily front office operations and staffing coverage
• Coordinate schedules, call-ins, and workflows to ensure efficiency
• Maintain Kronos timekeeping and approvals
• Generate reports on operations and performance
• Assist patients with billing inquiries and payment processes
• Partner with leadership on staffing, engagement, and performance
• Provide coaching and feedback to staff and support performance reviews
• Foster a positive, inclusive, high-performing team environment

Skills

Strong communication

Organization

Problem solving

Staff coaching

Front office leadership

Customer service

Time management

Billing knowledge

Education

Associate's Degree with 4 years healthcare experience

Bachelor's Degree or equivalent healthcare experience

Equivalent combination of education and experience

Job description

Community Health Network seeks a Supervisor Practice Operations to support the Practice Administrator in daily front office operations, ensuring efficient workflows and strong patient service. This role oversees staffing, scheduling, and call-ins while maintaining Kronos timekeeping and approvals.

You will partner with leadership on staffing, engagement, and performance, coach team members, and contribute to hiring and performance reviews, fostering a positive, inclusive, high-performing