Supervisor Practice Operations - Neurosurgical Care

Community Health Network; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Community Health Network seeks a Supervisor Practice Operations to support the Practice Administrator in daily front office operations, ensuring efficient workflows and strong patient service. This role oversees staffing, scheduling, and call-ins while maintaining Kronos timekeeping and approvals.

You will partner with leadership on staffing, engagement, and performance, coach team members, and contribute to hiring and performance reviews, fostering a positive, inclusive, high-performing

Qualifications

• Associate's Degree with 4 years healthcare experience (preferred) or Bachelor's degree or equivalent healthcare experience
• 5+ years in a healthcare environment (front office/customer service required)
• 2+ years of supervisory or lead front office experience
• Billing experience preferred
• Demonstrate strong communication, organization, and problem-solving skills

Responsibilities

• Support daily front office operations and staffing coverage
• Coordinate schedules, call-ins, and workflows to ensure efficiency
• Maintain Kronos timekeeping and approvals
• Generate reports on operations and performance
• Assist patients with billing inquiries and payment processes
• Partner with leadership on staffing, engagement, and performance
• Provide coaching and feedback to staff and support performance reviews
• Foster a positive, inclusive, high-performing team environment

Skills

Strong communication

Organization

Problem solving

Staff coaching

Front office leadership

Customer service

Time management

Billing knowledge

Education

Associate's Degree with 4 years healthcare experience

Bachelor's Degree or equivalent healthcare experience

Equivalent combination of education and experience

Job description

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, \"community\" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn't do it without you.

Make a Difference

The Supervisor Practice Operations supports the Practice Administrator/Manager in daily practice operations, with primary responsibility for front office oversight. This role ensures efficient workflows, appropriate staffing, strong customer service, and positive patient experience. Responsibilities include supporting daily front office operations, managing workflows and staffing coverage, coordinating schedules and call-ins, and maintaining Kronos timekeeping and approvals. The supervisor oversees work queues, reporting, and operational processes, assists patients with billing inquiries and payment processes, and partners with leadership on staffing, engagement, and performance. This role also provides coaching and feedback, supports staff development, contributes to hiring and performance reviews, and fosters a positive, inclusive, high-performing team environment.

Exceptional Skills and Qualifications

• Associate's Degree with 4 years of relevant healthcare experience (preferred), or


• Bachelor's Degree or equivalent healthcare experience (preferred), or


• Equivalent combination of education and experience


• 5+ years in a healthcare environment (front office/customer service required)


• 2+ years of supervisory or lead front office experience


• Billing experience preferred


• Demonstrate strong communication, organization, and problem-solving skills


• Ability to balance multiple priorities and make day-to-day operational decisions


• Strong communication, organization, problem-solving skills