Clinic/Practice Assistant, Neurosurgery and Spine

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc.; Needham Corner (MA); On-site; USD 50,774,000 - 71,369,000; Full time

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a Clinic/Practice Assistant for our Neurology and Spine team.

You will be the first contact for patients and care teams, ensuring a welcoming and efficient visit experience from arrival through checkout. The role requires a high school diploma, 2–3 years of office experience, strong customer service, proficiency with Microsoft Office, and familiarity with registration and billing tasks.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of office experience preferred.
• Strong customer service and clear communication with patients and staff.
• Proficiency with Microsoft Office and general office procedures.
• Epic experience preferred; CMAA certification preferred.

Responsibilities

• Welcome and assist patients to create a positive experience.
• Schedule appointments and support check-in/check-out processes.
• Answer calls, handle inquiries, and route questions appropriately.
• Maintain patient documentation and accurate records.
• Assist with patient billing forms and co-payments as needed.
• Coordinate medical records, lab results, and prior authorizations.
• Use scheduling, registration, and billing systems; support department needs.

Skills

Customer service

Microsoft Office

Phone etiquette

Office administration

Education

High school diploma

CMAA certification

Tools

Epic

Registration systems

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Are you a highly organized, customer-service focused professional who enjoys being at the center of a busy healthcare practice? Our Neurology and Spine team is seeking a Clinic/Practice Assistant to help create a smooth, welcoming, and efficient experience for patients from the moment they arrive through the completion of their visit. In this role, you’ll serve as an important point of contact for patients, providers, and care team members—helping keep daily operations running seamlessly.

Location: 4 Centennial Drive, Peabody, MA. Schedule: 40 hours per week, Monday through Friday, during practice hours of 8:30 a.m. to 5:00 p.m. Hours are flexible.

What You’ll Do

• Welcome and assist patients, helping create a positive and professional experience.
• Schedule patient appointments, maintain appointment records, and support check-in and check-out processes.
• Answer phone calls, assist with routine inquiries, take messages, and help route questions appropriately.
• Support patient documentation by filing materials, printing schedules, scanning documents, and helping maintain accurate records.
• Assist with patient billing forms, co-payments when needed, and other front-desk responsibilities.
• Help coordinate information such as medical records, laboratory test results, prior authorizations, prescription refill messages, provider questions, and test result inquiries.
• Use scheduling, registration, and billing systems, and serve as a resource to others as needed.
• Support more advanced administrative functions such as surgical scheduling, schedule changes, or template blocking based on department needs and competency level.

Qualifications

High school diploma or equivalent required. 2–3 years of office experience required. Strong customer service skills and the ability to communicate clearly with patients, providers, and team members. Proficiency with Microsoft Office and general office procedures, including filing, scanning, printing, copying, and faxing. Ability to manage phone calls, take accurate messages, and help resolve routine questions appropriately. Excellent organization, time management, and multitasking skills. Certified Medical Administrative Assistant (CMAA) preferred. Experience in a community-based medical practice preferred. Epic experience preferred.

Additional Job Details

Remote Type Onsite Work Location 4 Centennial Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3

Why Join Us?

This is a great opportunity for someone who enjoys helping others, staying organized, and being part of a collaborative outpatient care team. If you thrive in a fast-paced environment and take pride in creating a positive patient experience, we’d love to hear from you.

EEO Statement

Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.