Neuro Clinic Care Coordinator — Front Desk Pro

North Shore Physicians Group, Inc.; Needham Corner (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham's Neurology and Spine team seeks a Clinic/Practice Assistant to create a smooth, welcoming experience for patients from arrival through visit completion. You’ll be a key contact for patients, providers, and care team members, helping daily operations run seamlessly. Location: 4 Centennial Drive, Peabody, MA; Schedule: 40 hours/week, Monday–Friday, 8:30 a.m.

to 5:00 p.m. Hours are flexible.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office experience required.
• Strong customer service and the ability to communicate clearly with patients, providers, and team members.
• Proficiency with Microsoft Office and general office procedures.
• Ability to manage phone calls, take accurate messages, and help resolve routine questions.
• Excellent organization, time management, and multitasking skills.
• CMAA preferred.
• Experience in a community-based medical practice preferred.
• Epic experience preferred.

Responsibilities

• Welcome and assist patients, helping create a positive and professional experience.
• Schedule patient appointments, maintain appointment records, and support check-in and check-out processes.
• Answer phone calls, assist with routine inquiries, take messages, and help route questions appropriately.
• Support patient documentation by filing materials, printing schedules, scanning documents, and helping maintain accurate records.
• Assist with patient billing forms, co-payments when needed, and other front-desk responsibilities.
• Help coordinate information such as medical records, laboratory test results, prior authorizations, prescription refill messages, provider questions, and test result inquiries.
• Use scheduling, registration, and billing systems, and serve as a resource to others as needed.
• Support more advanced administrative functions such as surgical scheduling, schedule changes, or template blocking based on department needs and competency level.

Skills

CMAA

Epic experience

MS Office

Education

High school diploma or equivalent

Job description

Mass General Brigham's Neurology and Spine team seeks a Clinic/Practice Assistant to create a smooth, welcoming experience for patients from arrival through visit completion. You’ll be a key contact for patients, providers, and care team members, helping daily operations run seamlessly. Location: 4 Centennial Drive, Peabody, MA; Schedule: 40 hours/week, Monday–Friday, 8:30 a.m.

to 5:00 p.m. Hours are flexible.